Service Delivery Technician, Data Center

Unternehmen : Iron Mountain

Auftragstyp : Vollzeit

Frankfurt, Hesse

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Service Delivery Technician, Data Center

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Iron Mountain Data Centre team is seeking for an experienced Service Delivery Technician who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.

The department :

The Service Delivery Engineer works within the Site Management Department and reports to the Service Delivery Manager. The Site Management Team is part of the Operations Department of IMDC and is responsible for the service to our customers, security and keeping the data centre well-ordered. The team also provides customer implementations, customer support, logistics support, handling tickets and structured cabling.

Key Responsibilities

As a Service Delivery Engineer, you will have the following responsibilities:

Monitoring various ticketing queues and follow-up of tickets;

Construction, labelling and recording of cabling and cross connects;

Troubleshooting of cabling issues;

Supervising customer implementations and deliverables;

Handle remote hands customer requests;

Perform basic technical work (electrical, mechanical, civil);

Receiving and registration of incoming goods;

Monitoring of the Building Management System;

Coordinate and issue work permits;

Handling 1st line support of facility installations;

Making visual inspection rounds and follow-up on findings;

Supervise supplier activities;

Who are you?

As a Service Delivery Engineer you have:

A technical background;

Minimum 3 years’ experience in a data centre, hosting and telecom organization;

Affinity with technology and the Internet;

Knowledge in the field of IT infrastructure and cabling standards;

Knowledge of IT equipment (servers / switches / firewalls / etc.);

Knowledge of Networking and TCP / IP;

Knowledge of Server Operating Systems (Windows / Linux) is a plus;

Familiarity with work processes and standards ISO and BS standards is a plus;

Undergo high level security clearance (SC)

You are

As a Service Delivery Engineer you are:

A team player with good interpersonal and communication skills;

Customer focused with a service oriented attitude;

No 9 to 5 mentality and willing to turn standby and weekend shifts;

Continued focus on improvements in the quality of service;

Prepared to be part of the emergency response team;

Skilful with Windows and MS Office Software;

Working well in a dynamic fast paced environment;

Flexible, stress resistant and structured;

Able to perform physical activities;

Always willing to go the extra mile.

Compliance Obligations :

It is the responsibility of every Iron Mountain employee:

to comply with all applicable laws, rules, regulations, and company policies;

to exhibit ethical behaviour in accordance with our Code of Ethics and Business Conduct;

to complete required training within the allotted time frame.

What we offer :

A competitive salary, above market average + annual bonus;

The possibility to develop yourself and build your career;

A great working environment in a dynamic, international, fast growing organization.

#LI-remote

Category: Operations Group

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