Service Desk / Technical Support (human)

Your responsibilities:

• Manage and respond to service requests: Track and handle customer tickets in our Jira system efficiently and accurately.

• Understand customer issues: Identify, categorize, and escalate technical issues related to our robotics products.

• Coordinate with teams: Act as a bridge between customers, service, and engineering teams to ensure smooth case resolution.

• Document clearly: Maintain structured and comprehensive records of all interactions and case updates.

• Suggest improvements: Identify recurring patterns and propose ideas to enhance internal processes and customer experience.

• Proactively support customers: Take initiative to solve problems, optimize workflows, and contribute to continuous improvement.

What we can look forward to

• Technical understanding: You bring a solid technical foundation and are eager to deepen your knowledge in robotics, automation, and mechatronics.

• Strong interest in technology: Motivated to understand how robotic systems function and willing to continuously expand your expertise.

• Experience with Jira or other ticketing/workflow systems is a plus.

• Structured and detail-oriented: You work in an organized, precise, and solution-oriented manner.

• Excellent communication skills and a strong customer-focused mindset.

• Fluent in English and German (written and spoken); additional languages are a plus.

• Proactive and responsible: Comfortable working in a dynamic, fast-paced environment and taking ownership of tasks.