Service Engineer / Technical Customer Support (m/f/d) Berlin Televic Rail GmbH

WE ARE GROWING: IN THE MARKET. AS A TEAM. THROUGH OUR CHALLENGES. GROW WITH US!

At Televic Rail, we have a clear mission: we develop and deliver innovative, reliable passenger information and communication systems for the global rail market.
For more than 40 years, we have been designing, manufacturing, programming and maintaining fully integrated hardware and software systems for rail applications – with passion and expertise.

Today, our technology is deployed in more than 60,000 vehicles worldwide, with new installations added every day.
Innovation, agility, customer focus and sustainability are the driving forces behind everything we do.

Become part of Televic Rail and actively help shape the future of passenger information.
Your enthusiasm and expertise are key to inspiring our customers and making the rail industry even smarter.

SERVICE ENGINEERING – Technical Expertise for Sustainable Solutions

Our Service Engineering team, part of the Projects department, consists of two experienced colleagues who ensure that our technical solutions continue to perform reliably in the field over the long term.

They act as the interface between development, production, service, and the customer – with the goal of gathering technical feedback from the field, developing solutions, and driving the continuous improvement of our products.

Whether it’s complex fault analysis, technical documentation, or customized customer adaptations – their expertise plays a key role in deepening our system knowledge and enhancing our products.

Their contribution: hands-on, solution-oriented, and indispensable.

WHAT WE OFFER

We offer you a permanent full-time position with long-term prospects in an innovative and future-proof industry:

• 30 days of vacation per year

• A 13th monthly salary

• Flexible working hours

• Personal and professional development opportunities

• An open and trusting company culture

• Subsidies for a public transport ticket, company bike, or on-site parking

• Exciting and meaningful projects for our customers and society

• A strong international B2B environment within a mid-sized company

• Well-known customers

• A dedicated and motivated team of specialists who support each other naturally

• Fresh water, tea, and fruit every day

YOUR RESPONSIBILITIES

• Your mission: With your commitment, you ensure that our products deliver top quality to our customers over the long term.
  You are the central point of contact between our internal experts and the specific needs of our customers when it comes to developing tailor-made service solutions. You keep the big picture in mind and coordinate the deployment of our technical specialists.

• Whether on the technical support hotline or on-site with the customer – you are always on the front line when it comes to solving challenges and implementing solutions.
  You analyze and assess system functions, identify root causes, and consistently find the best technical approach.
  You also play an active role on the international stage, helping to expand our global service activities.

YOUR SKILLS

• A completed technical education, a degree in engineering or technical management, or a comparable qualification

• Willingness to travel (up to 25%) and no fear of flying – a driver’s license is available or in progress

• Technical understanding and ideally an affinity for software, along with an agile mindset

• Fluent German and good English skills, both written and spoken

• A self-reliant working style and strong communication skills – you’re able to liaise confidently between internal teams and customers and always focus on solutions

• Nice to have: Experience with tools like Jira, Confluence, SAP, or network analysis tools

What set’s you apart:

• You’re not only solution-oriented but also proactive. With your know-how and motivation, you turn every customer visit into a success – helping us maintain the highest standards in international service quality.