Service Manager (f/m/d)

Location: Darmstadt, LSE Office
Working hours: full time, 40h/week
Requirement: EU-citizenship  

About LSE Space
We are an independent provider of space services, covering the entire life cycle of space systems, as the main subsidiary of SSC's Engineering Services. Employing over 190 engineers, we provide services to the international space market, including support for all phases of a space mission or full service, operations, independent consulting and training.

Are you fuelled by a passion for space operations and ready to embark on an exciting journey with us to help Earth benefit from space? If you answered yes to the question, we invite you to seize the opportunity to make a significant impact with LSE Space!

We are currently seeking to employ a motivated and experienced Servicer Manager with strong people management skills for our location in Darmstadt.

• Service Delivery
  • Manage the delivery of services in line with client contracts
  • Plan resources and manage teams to meet the service milestones and service levels
  • Manage risks
  • Regularly communicate with clients, acting as the primary point of contact for service-related inquiries and issues
  • Collaborate with other internal teams and participate in all applicable internal processes to ensure compliance with company policies and processes, including legal, financial and regulatory requirements 
• People Management
  • Recruitment and onboarding of new team members
  • Team management through organization of training period for new team members, coaching, regular team meetings, performance evaluation, conduction of goal and development talks, conflict resolution
  • Ensure team satisfaction, motivation and engagement of employees
  • Ensure employees compliance to company rules and processes, review absence requests and working times
  • Represent company culture and act as a role model for employees
  • Collaborate closely with management, HR and Finance teams
• Client Relationship Management
  • Build and maintain strong relationships with clients, understand their needs and ensure satisfaction
  • Anticipate client requirements and proactively offer solutions and improvements
  • Gather client feedback for continuous improvement in service offerings
• Proposal Management
  • Lead or participate in the bid management process for contract renewals or new opportunities, from identification to final submission
  • Ensure that proposals are compliant with clients’ requirements, competitively priced and clearly demonstrate the value of our services
  • Support negotiations with clients
• Business development support
  • Conduct research and analysis of market trends, client needs, and competitor offerings
  • Identify new opportunities and improve our value propositions
  • Support the acquisition of new customers or new business
  • Represent LSE Space at events and conferences

• Master’s degree in Aerospace Engineering or another related field
• Space enthusiast with a large amount of experience of our core business
• Ability to manage teams and keep close and good employee relationships
• Strong customer focus and orientation
• Existing network in the space operations sector  
• Adept at understanding technical and complex problems
• Very strong communication skills and open-mindedness 
• Active listening skills and empathy 
• Ability to work independently, reliably and in a structured way
• Ability to learn and gather information
• Fluency in English, both written and spoken, other languages are a plus