Service Manager / Spare Parts Manager (w/m/d)

Our client is a technologically leading, internationally oriented family-owned company in the machinery and plant engineering sector. With high-quality, customized solutions, a high degree of vertical integration, and a strong focus on service, the company is among the established partners of discerning industrial customers. Quality, innovation, and long-term customer loyalty characterize the company's successful growth. As part of our ongoing professionalization and expansion of the after-sales division, we are seeking a dynamic individual for our location in South India to lead service, spare parts management, and customer support.

• Responsibility for the strategic and operational development of the international after-sales and spare parts business
• Ensuring high service quality through efficient processes in troubleshooting, maintenance, repair, fault resolution, and warranty service
• Managing service calls, including technical customer support and on-site assistance for complex malfunctions
• Expanding the spare parts business through service contracts, maintenance agreements, and training programs
• Establishing a shared service center in close collaboration with global service and engineering teams in Germany
• Ensuring optimal spare parts availability through efficient inventory, procurement, and warehouse management
• Analyzing and optimizing service KPIs (including SLA compliance, first-time fix rate, response times, downtime, and cost and budget metrics)
• Leading, developing, and training the service organization, including conducting training sessions for internal teams and customers
• Building and maintaining long-term customer relationships and serving as the central point of contact for service and spare parts issues
• Regular reporting on service and spare parts metrics, including trends in revenue, costs, and consumption
• Ensuring quality and safety standards in collaboration with international technical partners

• A successfully completed technical degree or comparable qualification, ideally in mechanical engineering, mechatronics, industrial engineering, or supply chain management
• Several years of professional experience in after-sales, service, technical customer support, spare parts management, or maintenance at a manufacturing company
• In-depth knowledge of inventory management, spare parts processes, and the use of relevant inventory and ERP systems
• Experience leading technical service units as well as in professional customer and complaint management
• Strong customer focus, problem-solving skills, entrepreneurial mindset, and high implementation capability
• A strong communicator with a structured approach, leadership qualities, a hands-on mentality, negotiation skills, and the confidence to operate in an international environment
• Very good English skills and a willingness to travel

• Key role in expanding the after-sales and spare parts division
• Dynamic, international environment with a high level of technical expertise
• Opportunities to take the initiative in a stable, longterm-oriented family-owned company

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