In a little more detail, this is what you will do in your day-to-day job:
- Coordinate daily service operations, including service requests, contracts, work orders, customer cases, and related administrative processes.
- Collect, analyze, and visualize regional service operations data, developing reports and dashboards to monitor trends, identify abnormalities, and track the impact of improvement measures.
- Identify operational issues, performance gaps, and process bottlenecks through data analysis, and proactively develop and implement process improvements to enhance operational efficiency and performance.
- Communicate and coordinate with different teams across Europe to investigate issues, align on solutions, and drive effective problem resolution and improvement actions.
- Continuously review and optimize operational workflows, streamline processes, and follow up on improvement initiatives to achieve measurable improvements in operational performance.
- Maintain accurate service records and documentation, support project-to-service handovers, and ensure data accuracy and consistency.
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