Service Product Manager (m/w/d)

What you need to succeed with us

• Completed technical or techno-economic degree (e.g. industrial engineering, computer science, mechanical engineering) or a comparable qualification
• Several years of experience in technical service or technical product management, digitalization and project management; experience with coffee machines is an advantage
• Required technical knowledge of coffee machines, telemetry and monitoring
• Very good understanding of software, platform and interface topics (IoT, digital services, CRM/FSM is an advantage)
• Analytical, structured way of working as well as strong communication skills
• Confident handling of common software and Office 365 tools

What we offer

• Flexible working hours and models as well as mobile office options for a good work-life balance
• Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
• Generous employee discounts in the WMF online store and corporate benefits
• Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
• Attractive salary package with Christmas and vacation bonuses and company pension scheme
• Health offers such as job bike leasing or advice for your health
• Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties

Further information on our employee benefits can be found here\: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)

What you can expect

• Technical product management for coffee machines and digital products, including service and analytics tools
• Ensuring service readiness in development projects, including service gates, target lifetime costs, maintenance concepts and TCO models
• Definition and derivation of service requirements throughout the entire product life cycle (including error monitoring, predictive maintenance, remote solutions)
• Creation of service documentation, training concepts, e-learnings and service videos
• Participation in product and series quality improvements, including technical bulletins
• Training and support in 3rd-level support, on-site support (field tests, trade fairs) as well as knowledge transfer with international subsidiaries
• Analysis of internal and external service trends, conducting best-practice analyses, and deriving strategic action areas
• Design and further development of knowledge management structures for 2nd-/3rd-level support, as well as the use and expansion of AI-based tools for automation and document creation