Service Tool Manager

Role Responsibility

As Service Tool Manager  you will concentrate your activities on the following:

• Report generation and creation.


• ITSM and CMDB administration.


• 2nd line support.


• Development, maintenance, and documentation.


• Escalation of issues with CIs, the CMDB, or invalid/out-of-date documents.


• Reviews procedures and workflows for implementation in the customized ITSM tool.


• Evaluation of request viability, including effort estimation and risk assessment.


• Creation and maintenance of project documentation.

Successful Candidate

• Bachelor’s Degree or equivalent


• Excellent command of English both written and spoken; other European Languages would be beneficial.


• ITIL certification preferred.

MUST HAVE

• Computer Science Degree or equivalent with 8+ years’ experience.


• Background in ITSM and CMDB tools.


• Knowledge of object Oriented programming languages (i.e. Java) and scripting languages (i.e. JavaScript or Python).


• Excel and Power BI knowledge.


• SQL (PostgreSQL, MSSQL, Oracle, or Access) knowledge.


• Unix and Windows knowledge.


• Strong communications and relationship skills are key.


• Ability to work in a stressful environment, and manage customer expectations.


• A self-motivated team player who can work independently.


• Excellent command of English both written and spoken; fluency in other European Languages beneficial.

SHOULD HAVE

• Background in SMAX, uCMDB, Discovery, and Operations Orchestration from Microfocus.


• ITIL certification.