Specialist CRM Salesforce (m/f/d)

Your role and responsibilities

• Prioritize and handle incoming Salesforce-related tickets and user requests


• Identify recurring issues, develop initial solution proposals and coordinate next steps with the CRM team (CRM Manager and Salesforce Developer)


• Create and maintain knowledge articles, quick guides, and short training videos


• Conduct and document user trainings, system adjustments, as well as the onboarding of new users or new features


• Collect and analyze user feedback (e.g., through surveys) and derive initial recommendations for improvements


• Manage users and perform basic system configurations (e.g., roles, permission sets, list views)


• Support testing after Salesforce releases or when introducing new functionalities


• Perform regular data quality checks (duplicates, required fields, segmentation)


• Collaborate with Sales, Marketing, Service, IT, and external implementation partners to understand requirements and translate them into CRM solutions


• As you grow in the role, you will take ownership of improvement initiatives and actively contribute to the roadmap of our expanding Salesforce platform


• Create and maintain standard reports and dashboards

Your profile and qualifications

• Understanding of CRM processes in Sales, Marketing or Service


• Strong Excel skills (e.g. pivot tables, basic formulas) and strong analytical thinking


• Very good English skills, both written and spoken


• Excellent communication and coordination skills with stakeholders, including the ability to prioritize requirements and translate them into actionable steps


• Structured, independent working style and enjoyment of collaborating with internal and external teams


• 1–2 years of hands-on experience with Salesforce (agency or admin experience is a plus)


• Confident handling of core Salesforce features (user management, objects, fields, layouts, list views, reports, dashboards)


• Initial experience with simple Salesforce Flows is desirable (e.g. basic record-triggered flows)


• Experience with Salesforce data import/export tools is a plus (Data Import Wizard or Data Loader)


• High willingness to learn and develop; ideally aiming to grow toward the role of CRM Salesforce Manager (Commercial) (e.g. Admin certification)


• Occasional willingness to travel (e.g. for workshops or team meetings)