Specialist Software Support (m/w/d)

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.You are real team player who likes to deal with complex software support requests and you always find a perfect solution? Databases, server operating systems and queries in SQL are no witchcraft for you? You live the thought "there's nothing you can't learn"? Perfect, we would really like to get to know you better!

• Support DocuWare´s partners and customers for requests 2nd and 3rd Level (DE/EN)
• Qualification & analysis of complex issues in virtual and cloud-based environments
• Provision of individual solutions, partly in cooperation with team colleagues
• Dealing with requests using remote tools, mail and telephone (no call center activity)
• Documentation of the processing steps in the central ticket system
• Coordination and cooperation with software development and product management

• Completed training as an IT specialist, IT informatics clerk or a similar apprenticeship
• We are also happy about motivated career changers!
• Initial experience in customer/IT support
• Sound knowledge of Microsoft Windows client and server operating systems
• Good knowledge of databases (e.g. MS-SQL, Oracle, MySQL) and Microsoft web servers
• Ideally knowledge of creating queries in SQL
• Fluent in German and very good knowledge of English
• Service- and customer-oriented appearance

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan.
• A stable job with a well established and growing company.
• We only use the latest technologies - find out more on Stackshare. 
• Unique Benefits: Choose one of three amazing options (Bonago, E-Gym, or Deutschlandticket) tailored to your needs.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.

For better insights, check us out on Instagram!We are…

• Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
• Decent: We are respectful, helpful and reliable when working with customer, partners and colleagues.
• Dynamic: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.
• Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

1. (optional) PreScreening with a Recruiter to get to know each other and clarify general questions.
2. interview with the recruiter and hiring manager.
3. use case presentation, getting to know the team & office tour.

Lea Thanner
Specialist Recruiting & Employer Branding