Staff UX Researcher

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is heavily investing in its Design & Research Team to help support its growing digital product line across the world. We believe that great user experience can engage and inspire people, and we strive to rethink and redefine how people interact with Visa's products and services. Join us today and experience Life at Visa.

With that, we are looking for a Staff UX Researcher to join our new product development hub based in Berlin. We are responsible for bringing new products or proposition to life for our partners within EU and UK regions. Our team consists of product, design, research and solution architects who values commitment, accountability and collaboration. We aspire to grow a culture in the hub where we can win as a team.

In this role, you would report Director of Design & Research and utilize various research methodologies to inform product enhancements and value propositions. We are looking for a creative thinker who can navigate ambiguous problem spaces, identify trends, and apply generative methods to derive meaningful insights.

What you will do:

• Conduct mixed methods research to support product development, including user interviews, surveys, usability testing, and data analysis.
• Collaborate with design, product development, and business teams to integrate research findings.
• Identify and prioritize research opportunities that align with business goals.
• Develop and present research reports and presentations with clear insights and recommendations.
• Use creative storytelling to convey research findings effectively.
• Stay current with industry trends and innovative research methodologies.
• Demonstrate a proactive approach to research, ensuring timely delivery of insights that inform decision-making.
• Ensure timely delivery of insights with a proactive research approach.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

We’d be excited to meet you, if you have:

• Strong experience in mixed methods research in tech organizations.
• Proven ability to design and conduct research studies, analyze data, and generate insights.
• Generate actionable insights to drive outcomes, avoiding lengthy academic reports.
• Excellent storytelling and presentation skills, able to communicate complex ideas clearly to various type of audience.
• Creative problem solver with a passion for new research methods and tools.
• Flexible and outcome-focused mindset, prioritizing impactful insights over rigidly adhering to specific methods or tools.
• Ability to work effectively in ambiguous problem spaces and identify trends.
• Collaborative team player who can work seamlessly with design and product teams.
• Interest in using new AI tools or other innovative technologies to enhance research work and processes.
• It’s a big plus, but not limited to, if you have:
• Experience in complex and regulated industries (payments, banking, healthcare, SaaS, or e-commerce) or enthusiasm for tackling complex payment systems.
• Track record in supporting 0 to 1 products or propositions to market.
• Experience with AI tools and innovative research technologies.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.