Student Hub Advisor - Berlin - 12 months FTC

Salary: €36,000 per annum

Employment type: Fixed Term Contract (12 months)

Hours per week: 37

Reporting into: Lead Student Hub Advisor

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role will be based full time from our Berlin campus. 

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity:

As a Student Hub Advisor, you'll be the first point of contact for students, providing support in person, by phone, email, live chat and messenger. Using your excellent customer service skills, you'll listen to students' needs, provide tailored advice and deliver a friendly, approachable service that enhances their university experience.

Key Responsibilities:

• Serve as the primary contact for student enquiries and support.

• Communicate effectively via phone, email, live chat, messenger, and in-person.

• Provide innovative and customised solutions to student issues.

• Ensure a high standard of customer care by going above and beyond in every interaction.

About You:

To be successful in this role, you'll have the skills, experience, and personal qualities outlined below.

Please review the essential criteria carefully, as these are the minimum requirements for the role.

The desirable criteria identify additional skills and experience that would be an advantage.

Essential:

• Extensive experience in customer service, ideally in a student-facing role.

• Strong passion for helping others succeed.

• Excellent written and verbal communication skills.

• Proficient in administration and IT literacy.

• Exceptional organisational and time-management abilities.

• Experience in a student facing capacity, advising, mentoring, guidance or similar.

• Highly motivated, excels in fast-paced environments.

• Ability to communicate effectively with students and employees and interact with diverse populations.

• Previous experience in student wellbeing, complaint handling, and reception.

Desirable:

• Bachelor’s degree Higher Education experience

• Experience in Higher Education Student Support

• SITs and Salesforce experience

If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• Fully Paid Deutschlandticket (covering public transport/regional trains in Germany)

• Urban Sports Club Membership

• Study any Arden course for free, with a discount for all family and friend

• ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

• Plus, other excellent benefits

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 10 August

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.