Student Services Officer - BSBI Berlin (m/f/d) bei Global University Systems in Berlin

Arbeitsbeschreibung - Student Services Officer - BSBI Berlin (m/f/d)

Your Responsibilities

Position Summary:

The Student Services Officer plays a key role in supporting the Student Life team by handling general student enquiries across various communication channels and providing administrative and operational assistance. The aim is to ensure a smooth, supportive, and engaging student experience throughout their time at BSBI.

Key Responsibilities:

Serve as the first point of contact for student enquiries, offering professional and timely support.
Maintain regular communication with students via email, in person, phone, and other platforms.
Deliver excellent customer service by ensuring seamless administration and clear communication.
Issue official letters and documentation (e.g., confirmation of study, visa letters) upon student request.
Support the enrolment process and assist students with onboarding at the Berlin campus.
Advise students on BSBI policies and procedures, ensuring clarity and compliance.
Organise and coordinate student events, including orientation sessions, graduation ceremonies, webinars, and information sessions.
Coordinate the Code of Conduct and disciplinary procedures, including conducting formal/informal meetings with students and preparing necessary documentation.
Assist in developing and distributing student satisfaction surveys and work to ensure high response rates.
Provide guidance on various academic and non-academic matters, such as: Accommodation support, Attendance and interruptions of studies, Life in Berlin, Health insurance and wellbeing.
Perform other administrative duties as assigned by the line manager.

Your profile

Minimum Qualifications:

Proven experience in front-line customer service or similar roles.
Excellent attention to detail and strong organizational and time management skills.
Proficiency in business correspondence and professional communication with customers.
Strong working knowledge of the MS Office Suite (Word, Excel, Outlook, PowerPoint).
Fluency in English (written and spoken).
Minimum A2 level in German (written and spoken).
Exceptional interpersonal skills with a customer-service-oriented mindset.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
Empathetic, open-minded, and highly communicative, with a strong social presence.

Preferred Qualifications:

Prior experience in student services or administrative roles within an educational institution is preferred.
Proven track record in student services, customer support, administration, higher education management, or continuing education.
Ability to think critically and develop new approaches and innovative solutions.
Creative thinker with the ability to problem-solve and contribute new ideas.
Strong team player with a proactive attitude and the ability to take initiative.
Flexible and adaptable, comfortable with shifting priorities and diverse responsibilities.

Why us?

A multicultural and international work environment
Opportunities for professional development and career progression
Comprehensive training and ongoing support
A positive, collaborative workplace culture
Performance-based commission structure
The chance to contribute to meaningful student outcomes and educational impact

Please note: Duties may be subject to change in line with business needs. All employees are expected to uphold the values of BSBI and GUS, and comply with company policies on conduct, equality, health and safety, and safeguarding.

About us

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.

With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.

As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.

At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education. www.gusgermany.com

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Über das Unternehmen

Global University Systems