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Your Responsibilities
About the Role
The Student Support Officer plays a key role in guiding prospective students through their application journey at BSBI, from initial inquiry through to payment and enrolment. This position is vital in ensuring a smooth and supportive experience for students while upholding the quality and reputation of BSBI.
Working independently within a clear framework, the Student Support Officer is expected to manage their pipeline effectively, provide accurate information, and contribute to continuous improvement within the team. Provide tailored, one-on-one advice to prospective students based on their needs and background
Key Responsibilities
- Manage the full application cycle, from initial contact through to enrolment and tuition payment
- Respond to programme inquiries with clear and timely information
- Work closely with the visa team to support international students throughout the visa process
- Maintain accurate and up-to-date records using internal systems and CRM
- Monitor and manage lead pipelines efficiently and in a timely manner
- Generate and review reports as needed
- Collaborate with other departments to support student success
- Assist with general administrative duties and ad hoc tasks assigned by management
- Represent BSBI in a professional and positive manner in all interactions
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