Supervisor Customer Support (m/w/d)

Unternehmen : Porsche Ebike Performance Gmbh - Jobs

Auftragstyp : Vollzeit

Ottobrunn

Arbeitsbeschreibung - Supervisor Customer Support (m/w/d)

As Supervisor Customer Support, you will be responsible for a team of >10 customer service experts and thus play a fundamental role in establishing a premium service strategy. You will report to the Team Lead Technical Support
You are responsible for conducting regular employee appraisals to evaluate and promote individual performance and development
You are also responsible for the improvement and implementation of best practices as well as the continuous optimisation of support processes
You optimise workflow management based on ticket volume and are responsible for monitoring key figures and deriving measures
You monitor the service quality of our employees in daily business through ‘silent listening’ but also in written form and carry out training and make a significant contribution to the development and implementation of training programmes for the continuous skill and knowledge development of the team
You will also develop communication templates for the daily business of our technical agents
Together with the partner managers, you will also manage the quality of our service partners in order to deliver a globally standardised service quality

You have a master's degree in economics or have equivalent professional experience
Ideally, you have at least five years of professional experience in customer service and have already gained initial experience in a managerial role
You have an in-depth understanding of customer service processes and have sound expertise in relevant systems and applications
You are enthusiastic about processes, have strong analytical skills and are able to derive measures from them and implement them sustainably
You have a basic technical understanding
You are customer-orientated and a team player
You are a communication professional at various levels with very good German and English skills

We are a diverse and international team of creative minds, passionate bike nerds, and progressive thinkers
You will see your ideas taking shape quickly: bring in your thoughts, challenge the status quo and see innovations being implemented soon
We offer a hybrid working model depending on the position.
You will find everything you need to work at our company headquarters in Ottobrunn just outside Munich: beautiful rooms, fully equipped kitchens, a huge terrace - and of course the best colleagues
Our location in the jaw-dropping Bavarian landscape offers a fantastic surrounding for rides. Take the chance to lease your dream bike on JobRad or simply grab one of our test bikes if available
We try to live sustainability in everything we do – instead of just talking about it
We are supportive of further education and foster ambitions of growth within the company
We believe in regeneration and agility. Therefore, we offer 30 days of vacation for you to fuel up and find new inspiration

Do you want to become part of the Porsche eBike Performance team? Please upload your CV and a short motivation letter including your availability and salary expectation.Vanessa RoithHR Recruiter

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Supervisor Customer Support (m/w/d)

Arbeitsbeschreibung - Supervisor Customer Support (m/w/d)

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