Supervisor, Inside Sales

Nordson Packaging, a global leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Supervisor Inside Sales to join our team in Erkrath - Germany (Düsseldorf area). We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.  

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Inside Sales Team Lead ensures effective execution of our strategy and sales activities. The role emphasizes focus on employee development in terms of coaching, operational discipline, and continuous improvement. The Team Lead acts as the formal people manager, ensures priority alignment, and serves as the first escalation point for operational and HR related topics.

Essential Job Duties and Responsibilities

• Lead and manage the Inside Sales team, serving as the formal reporting line and ensuring performance accountability
• Coordinate daily Inside Sales activities and campaigns for the Southern region
• Ensure timely and accurate lead, campaign, and opportunity follow-up
• Manage and prioritize quotations, orders, TrueBlue agreements, and customer inquiries
• Monitor response times, backlog, sales results, and daily workload
• Act as first escalation point for operational and customer issues
• Coach and support team members in daily execution and performance improvement
• Conduct regular monthly team meetings focused on results and process improvement
• Approve special pricing and commercial decisions within defined limits
• Ensure adherence to internal processes, pricing policies, and compliance requirements
• Collaborate closely with field sales and internal stakeholders to support regional objectives
   

Education and Experience Requirements

• Bachelor’s degree in Business, Sales, or a related field (or equivalent experience)
• Proven experience in Inside Sales or a Commercial Operations role
• Initial experience in people leadership or team coordination
• Experience with CRM and ERP systems preferably SAP / C4C

Skills and Abilities

• Fluent English skills are mandatory
• Additional language skills are an plus
• Strong organizational, prioritization, and execution skills
• Pragmatic, hands-on leadership approach
• Ability to manage escalations and make sound day-to-day decisions
• Data-driven mindset with focus on KPIs and operational excellence
• Clear communicator with strong stakeholder management skills
• High level of ownership and accountability

Working Conditions and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Minimal / 20-30 %

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. 

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. 

Interested?  

If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV.  

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