Team Lead Customer Success

• lead and develop
  people: You are a team leader of a sales -oriented team and do your best to
  develop your team professionally and personally through feedback sessions and
  coaching.
  
• make
  onboarding: You develop training plans and ensure a smooth onboarding
  process.
  
• provide an
  analysis and feedback: You regularly conduct evaluations and identify
  strengths and weaknesses in order to create targeted development plans for your
  team.
  
• provide customer
  service: You are very hands -on, partly involved in operational work and
  conduct consulting calls (inbound & outbound) – all without cold calling.
  
• recruit: You
  regularly conduct job interviews to expand your team.
  
• realize ideas :
  You optimize processes and continuously work on further developments.
  

Requirements

• Sales: You bring several years of
  experience in sales, ideally in the financial services sector, telephone sales
  or as a bank clerk.
  
• Leadership: You have demonstrable
  initial leadership experience (technical & disciplinary)
  
• Being able to inspire and motivate
  people: You possess a high capacity for enthusiasm, are ambitious, have strong
  social skills, and a sense of responsibility.
  
• Entrepreneurial thinking &
  hands -on mentality: You have a strong entrepreneurial and innovative mindset as
  well as the willingness to participate in day -to -day sales operations.
  
• Analytical thinking and
  problem -solving skills: You possess a quick grasp of concepts and a strong
  understanding of processes. Excellent problem -solving abilities round out your
  profile.
  
• Fluency
  in German and English.
  

Benefits

• Excellent career opportunities: You'll benefit from their attractive salary package
  and diverse advancement opportunities.
  
• Further training:  A broad training catalog,
  specialized personnel development and side -by -side coaching support you on your
  career path.
  
• Work -life balance:  Flexible working hours and up to 10 days of unpaid leave
  
• An environment where you'll feel
  comfortable:  a
  first -name basis culture, regular business update meetings, cool team events
  and drinks, an open -door policy with management, and a hoodie and sneaker dress
  code.
  
• Food & Drinks:  They provide you with a free meal daily
  (breakfast or lunch), fresh regional fruit, as well as coffee, tea and soft
  drinks.
  
• Modern working:  State -of -the -art software
  and hardware tools (e.g., noise -cancelling headphones) support you in your
  telephone customer service.
  
• Extras: Vouchers for numerous clients’ products, additional payment towards
  the EGYM Wellpass, discounts for fitness studios and a subsidized company
  pension scheme
  
• Job ticket:  Discounted public
  transport fares to their centrally located offices