Technical Compliance Professional, Network Operations

Compliance System Implementation: Proven experience in implementing, auditing, and enforcing ITSM and regulatory compliance processes within technical/IT service environments. ISO 20000 Compliance: Track record of driving or maintaining ISO 20000 (or similar ITSM/Quality Management) certifications and a strong history of successful participation in compliance and security audits. SLA and Contractual Compliance: Hands-on experience defining, negotiating, monitoring, and enforcing Service Level Agreements (SLAs) and other contractual obligations with corporate clients. Technical Compliance Monitoring: Background in monitoring and assuring the security, integrity, and regulatory adherence of complex technical services and software. Data-Driven Reporting: Experience generating comprehensive compliance, audit, and incident reports (e.g., 8D) for diverse technical and executive audiences. Service Management Tooling: Proficiency with SMS platforms (e.g., Xurrent, Confluence) for documentation and process control. English Language Proficiency. AI/ML Integration (Desired): Understanding or experience leveraging AI/ML, particularly LLMs, to optimize quality processes. Scripting skills (e.g., Python) for automation Foreign languages, since we have an international team and customers.