Technical Demand Manager (f/m/d) Hardware Solution Build

Serve as the main point of contact for the customer in the Hardware Solution Build area, addressing inquiries, concerns, and requests in a timely and professional manner. Work with various hardware vendors on server hardware topics including server procurement. Build the solution on reported issues for various hardware in coordination with vendor etc. Extensively work on the Hardware solutioning, the work will include: Build and maintain a strong relationship with the customer, fostering trust and satisfaction. Proven experience in a technical customer service role with a strong track record of achieving high customer satisfaction Strong in technical demand and inventory management Basic Linux/Unix System Administration knowledge Experience in working on Hardware topics including vendor support Knowledge of Server hardware Basic Windows knowledge Data Center knowledge Fluent in both German and English, written and spoken Ability to work both independently and collaboratively within a team. Excellent verbal and written communication skills, with the ability to empathize and connect directly with the customer Ability to identify customer needs and provide proactive solutions. Strong problem solving skills, with an emphasis on quick and effective resolution.