Technical Deployment Support Engineer

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Technical Deployment Support Engineer to join its managed services project in Germany.

Key Responsibilities:

Working closely with the wider Client’s Technical teams you will assume the following responsibilities

• Support troubleshooting of deployed sites in the form of log collection, tracing, fault finding and issue resolution 
  

• Support configuration changes as required
  

• Experienced in Open RAN troubleshooting, debugging
  

• Provide technical support and knowledge transfer to customer staff
  

• Provide customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction
  

Experience/Qualifications: 

• An excellent understanding of the relationship between supplier and customer during the project delivery, with a minimum of 8 years experience in a similar role. 
  

• Excellent communications skills both internally and at varying levels within the customer’s organisation
  

• Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly
  

• A high level of presentation, communication and planning skills.
  

• Ability to deliver updates to a high standard within tight timescales.
  

• Highly effective team player who recognises the power of a positive team environment in delivering results 
  

• Able to access and communicate with all levels of management
  

• Enthusiastic and positive attitude
  

Hard Skills: 

• Educated to Degree Level, preferably in Telecoms, Electronics or Computer Science/IT
  

• Excel, Word, PowerPoint & MS project (High Competence)
  

• Minimum of 5 years’ experience in a Technical role in the Telecom/IT sector
  

• Excellent knowledge in Radio Access Network (RAN & vRAN) Technologies
  

• Highly experienced in 4G & 5G network troubleshooting and configuration
  

• Fluent in spoken and written English
  

• Excellent report writing skills
  

• Excellent organisation and customer management skills
  

• Highly competent in 4G and 5G RAN technologies and solutions and has gained good exposure to 5G and virtualised environments
  

• VNF and CNF skills and/or experience 
  

• K8S/Openstack/Harbor skills and experience  
  

• Previous experience working in a European Telecommunications service organisation