Technical Program Manager, Production Engineering

ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE TEAM AND ROLE:

At Talon.One, we're building the infrastructure behind modern promotions, loyalty, and gamification for some of the world's most forward-thinking brands.

As our engineering organization scales, we are introducing a new Technical Governance and Enablement layer that sits right between Product Engineering, Architecture, and Platform/Infra. We are looking for a Technical Program Manager to become the operational engine, stakeholder shield, and planning partner for this critical new function.

Production Engineering defines how production is run across R&D - from incidents and releases to operational workflows, reliability initiatives, and the systems that help engineers operate safely at scale. We treat this domain as an internal product.

This is not a customer-facing role. It is about bringing structure, focus, and predictability to a highly technical team, turning ambitious reliability and architectural strategies into realistic, data-driven execution plans. You will remove the coordination and operational overhead for engineering leaders so they can focus on scaling and mentoring the team.

ONCE YOU ARE HERE YOU WILL:

• Work hand-in-hand with leadership to design, document, and roll out foundational engineering programs from scratch (e.g., modernizing our incident management framework, on-call training, blameless post-mortem culture, and release governance)


• Standardize incoming channels (Slack, Shortcut, Incident Follow-ups, GTM feedback etc.) to manage ad-hoc chaos, triage operational requests, and protect the focus of SREs and TechOps so they can deliver deep project work. Establish a clear operational intake process ("front door") for the team


• Drive quarterly planning, backlog refinement, sprint readiness, and execution tracking for reliability and Ops initiatives. Own the Production Engineering backlog and continuously improve incident response and release processes


• Coordinate work across Engineering, Platform, Architecture, Product, Support, and Post-sales, managing dependencies and surfacing delivery risks early


• Configure and optimize project management tools (like Jira/Trello) to build clean tracking dashboards and automate intake workflows


• Design the communication loops, tracking dashboards, and engineering reviews that give senior stakeholders clear insight into operational health, incident follow-ups, and tech-debt remediation


• Evolve the metrics (SLOs/SLIs, MTTR, deployment velocity, tech-debt ratios) that guide how we balance shipping new business features with maintaining absolute system reliability


• Enable Architects and engineering leadership with the operational data and planning insights needed for effective capacity planning and prioritization

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Direct experience defining or revamping incident management, post-incident review practices, or release governance frameworks


• Operates effectively in ambiguity, building operational scaffolding from scratch. Comfortable in daily tactical loops with SREs and long-term strategic planning with architects


• Proven experience as a Technical Program Manager or Product Manager within Platform, Infrastructure, SRE, DevOps, or Core Engineering Ecosystems. You understand CI/CD pipelines, cloud infrastructure, and observability


• Building high-performing engineering processes and leading organizational change that enables teams to scale, adopt new ways of working, and deliver


• Exceptional ability to manage complex cross-team dependencies and negotiate priorities across Product, Engineering, Platform, and Support


• Experience translating raw engineering pain points and incident logs into structured, data-backed business cases for technical debt capacity


• Nice to have: Deep familiarity with Site Reliability Engineering concepts (Error Budgets, SLOs, SLIs, MTTA/MTTR)


• Nice to have: Experience in a high-growth, high-throughput B2B SaaS environment

• 90+ team of engineers, product managers and product designers in Berlin


• Leaders with 8+ years of experience building our promotions engine


• €1,000 annual learning budget and free German language courses to boost your skills


• 30 days of annual leave, plus extra paid days for your birthday and moving day


• Home office setup budget, a monthly home office allowance


• Freedom to work from abroad for up to 90 days worldwide!


• Mental health support with nilo.health and a discounted Urban Sports Club membership


• 20% company subsidy on your pension contributions


• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome


• Lease your ideal bike through BusinessBike