Technical Support Agent / Expert / Specialist (m/w/d)

Unternehmen : Porsche Ebike Performance Gmbh - Jobs

Auftragstyp : Vollzeit

Ottobrunn

Arbeitsbeschreibung - Technical Support Agent / Expert / Specialist (m/w/d)

You are the voice of Porsche eBike Performance and support our bike dealers and riders via phone and email. In this team, you share the enthusiasm for Porsche and FAZUA products as well as our services and thus lay the foundation for an excellent customer experience
You find optimal solutions for our customers' concerns, because every conversation offers the chance for an extraordinary service experience thanks to your enthusiasm for communication.
You like to get to grips with our drive systems, identify and - after a comprehensive induction - also solve in-depth questions about our e-motors with the help of our digital tools
You will regularly attend training courses to build up expert knowledge about products, services and communication and will therefore have the opportunity to develop from Technical Support Agent to Expert to Specialist
You will document all customer enquiries in our CRM system, create orders and process returns securely

You already have experience in customer support via phone, email or chat
You have a real passion for customer service and a sense of responsibility for the customer experience
You have a good technical understanding and an interest in e-bikes
You have a talent for actively listening to others, quickly grasping their concerns and dealing with different types of communication
You are able to research and gather technical information across multiple tools while speaking with customers
You are solution-oriented, keep a cool head when dealing with complex queries and bring a willingness to get involved in technical problem solving
You are good at building lasting relationships with customers
You have a very good command of written and spoken German and English

We are a diverse and international team of creative minds, passionate bike nerds, and progressive thinkers
You will see your ideas taking shape quickly: bring in your thoughts, challenge the status quo and see innovations being implemented soon
We offer a hybrid working model depending on the position. We support you in mobile working within Germany with the relevant hardware. In addition, you will find everything you need to work at our company headquarters in Ottobrunn just outside Munich: beautiful rooms, fully equipped kitchens, a huge terrace - and of course the best colleagues
Our location in the jaw-dropping Bavarian landscape offers a fantastic surrounding for rides. Take the chance to lease your dream bike on JobRad or simply grab one of our test bikes if available
We try to live sustainability in everything we do – instead of just talking about it
We are supportive of further education and foster ambitions of growth within the company
We believe in regeneration and agility. Therefore, we offer 30 days of vacation for you to fuel up and find new inspiration

Do you want to become part of the Porsche eBike Performance team? Please upload your CV and a short motivation letter including your availability and salary expectation.HR RecruiterVanessa Roith+49 (0)89 540 462 160

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Technical Support Agent / Expert / Specialist (m/w/d)

Arbeitsbeschreibung - Technical Support Agent / Expert / Specialist (m/w/d)

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