Technical Support Engineer

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Arbeitsbeschreibung - Technical Support Engineer

Location:
on-site
in Ismaning, near Munich
Type:
permanent;
full time

Our
client, a trusted global provider of data
cable and network testing solutions with decades of industry
experience, specializes in the development
and distribution of high-precision LAN measurement devices. To support their growing
customer base in the DACH region, the company is currently seeking a Technical Support Specialist to join their
on-site team in Ismaning, near Munich.

As a Technical Support Specialist, you are the central interface between customers,
the sales team, and the manufacturers. You ensure that company customers in the DACH
region always receive the best possible support – whether with technical
questions, product certifications, or training. With your expertise, you will
contribute to optimally presenting company products and sustainably increasing their customer satisfaction.

What
you can expect:
• Direct customer contact: You will answer our customers' inquiries via email,
telephone and web, from technical details to support requests.
• Problem solving & documentation: You will analyze technical problems,
carefully document them in the CRM system and find efficient solutions to
ensure customer satisfaction.
• Close collaboration: You will work closely with the sales team, distributors
and manufacturers to overcome technical challenges and drive product
improvements.
• Training & webinars: You will conduct technical training for end users
and partners, both online and on-site, and actively share your knowledge.
• Product certifications & quality assurance: You will support product beta
testing, assist with product releases and ensure that all technical content in
marketing materials is correct and understandable.
• Willingness to travel: You are flexible and willing to travel within the DACH
region to provide on-site customer support, attend trade fairs or conduct
training.
• Data management: You maintain our support databases, create reports, and
ensure that all activities are transparently documented.
• Technical development: You support the organization and implementation of
technical webinars and training sessions for customers and partners.

Requirements

•
Completed training in a STEM field (e.g. electrical engineering, computer
science) or a comparable qualification.
• Experience in technical customer support, ideally in network technology,
measurement technology or similar.
• Fluent written and spoken German and English - additional language skills are
an advantage.
• Strong technical understanding of network and communications technologies.
• Experience in using CRM and ticket systems as well as presentation and
training tools.
• Willingness to travel within the DACH region.
• Strong problem-solving skills, strong communication skills and customer
focus.
• Independent working style, team spirit and the willingness to constantly
learn new things.

Benefits

• An exciting position in a future-oriented company that
focuses on innovation and quality.

• The opportunity to continuously expand your technical expertise and actively
participate in product development.

• A motivated, friendly team that values collaboration and personal
development.

• A 38.5-hour week and the chance to play an active role in a dynamic
environment.

• Additional benefits, such as parking, company pension, job ticket, job bike,
coffee, and water.

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