Technical Support L1

Are you looking to kickstart your career in tech support within a fast-growing SaaS business? Do you have a passion for solving problems, helping customers, and developing deep expertise in a platform? If so, we’d love to hear from you!

About the Role:

 We’re looking for a proactive and customer-focused 1st Line Customer Technical Support agent to join our growing Leipzig team. You’ll be the first point of contact for our customers, triaging technical queries, resolving issues where possible, and escalating more complex problems to our senior technical teams.

This role is ideal for someone with strong IT fundamentals, SQL knowledge, and a genuine enthusiasm for delivering excellent customer service.

What You’ll Be Doing:

• Act as the first line of technical support for our SaaS customer base.


• Triage incoming support tickets and work towards timely resolution.


• Escalate complex or unresolved issues to our 2nd and 3rd line teams.


• Build strong product knowledge to become an SME (Subject Matter Expert) across our platform.


• Contribute to documentation and knowledge-sharing to support customers and colleagues.


• Deliver a consistently high level of service, communication, and professionalism.

What We’re Looking For:

• Proficient IT skills and a strong technical aptitude.


• Working knowledge of SQL – enough to understand and troubleshoot basic queries.


• Excellent communication and customer service skills.


• Fluency in Englisch and German language (C1)


• A degree in IT or similar experience in a technical support or IT-related role is desirable.


• A team player with a positive, problem-solving mindset.


• Willingness to learn, grow, and take ownership of issues.

Why Join Us?

• Comprehensive onboarding and on-the-job training to develop your platform expertise.


• Clear career progression path into 2nd Line, 3rd Line, or specialist roles.


• A collaborative, supportive environment focused on continuous improvement.


• The opportunity to work with a platform designed for real impact and innovation.

Ready to Start Your Career With Us?
If you’re passionate about tech, ready to support customers, and want to grow into an expert role, apply now!