About Deutsche Telekom AG
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Products.Innovation.Experience. at Deutsche Telekom
For people who want to do more than just develop products: create real impact.
At Deutsche Telekom, we develop digital products, services, and platforms used by millions of people across Europe every day. In our Products.Innovation.Experience. unit, we bring together Product Management, Engineering, Design, Data, and AI to create experiences that are simple, intelligent, scalable, and relevant.
Your role
As Epic Owner (m/f/d/x) – Content Discovery, Personalization & Engagement, you are responsible for the functional evolution of the core capabilities around Content Discovery, Personalization, and Customer Engagement for MagentaTV across all supported platforms and markets.
Your focus is on capabilities that help our customers easily discover relevant content and enjoy a highly personalized experience — from search and recommendations to personalized content placement, watchlists, favorites, notifications, and re-engagement.
You ensure that these capabilities evolve consistently across devices and markets while balancing customer needs, business priorities, and the requirements of our national companies. In this role, you are the central functional interface between Product Management, Client Product Owners, UX/UI, Architecture, and Engineering. You translate strategic objectives and market requirements into clear capability roadmaps, epics, and implementation-ready functional requirements.
You own the functional and business evolution of your capability. Operational delivery, sprint planning, and detailed UX implementation are outside the scope of your responsibility.
Your responsibilities
- You own the recommendation strategy and personalization across both first-party and third-party content.
- You define requirements for search and Content Discovery and ensure that both editorially curated and recommendation-driven content placements are supported.
- You harmonize the core Search and Discovery capabilities across national companies. Specific local content structures, editorial curation, and campaign execution remain the responsibility of the respective markets.
- You define the functional principles according to which first-party and partner content is surfaced and prioritized on the platform.
- You own requirements for AI-powered search, Content Discovery, and Personalization.
- You define requirements for content-tagging standards and metadata quality needed to enable high-performing recommendations and personalization.
- You own requirements for notifications, social features, community features, and re-engagement capabilities.
- You define and continuously evolve requirements for features such as watchlists, favorites, sharing, and re-engagement.
- You harmonize the requirements of national companies across Recommendation, Personalization, and Content Discovery and turn them into shared, scalable solutions.
- You initiate and support Proofs of Concept (PoCs) and Requests for Proposal (RFPs) to evaluate suitable vendors and technologies for Recommendation, Personalization, and Content Discovery.
- You continuously monitor customer feedback and relevant KPIs within your domain and use these insights to identify opportunities for improvement.
- You design and steer A/B tests and experiments within your domain based on the shared experimentation framework.
How you will work with us
- You translate customer needs, business requirements, and market requirements into concrete capabilities and epics.
- You analyze existing customer journeys and identify opportunities to continuously improve the customer experience.
- You formulate clear, testable functional requirements and robust acceptance criteria.
- You ensure a consistent customer experience across all supported platforms and devices.
- You work closely with Client Product Owners during refinement and implementation.
- Together with UX, Architecture, and Engineering, you ensure that functional and business objectives are appropriately reflected in the implemented solutions.
- You work closely with the Voice team on voice-based use cases within your domain and with the Innovation team on new concepts and technologies that may feed into your roadmap.
- You monitor customer feedback and relevant capability KPIs and use these insights to continuously evolve your domain.
What you bring
In addition to at least five years of professional experience as a Business Analyst, Epic Owner, or in a comparable role focused on Recommendation, Personalization, or Content Discovery, you have strong experience with recommender systems, personalization algorithms, or Content Discovery concepts and UX.
Your additional skills include:
- A good understanding of modern AI-powered and agentic approaches to Recommendation and Content Discovery, as well as the ability to translate these into relevant functional requirements for digital products.
- The ability to formulate clear, structured, and testable requirements and acceptance criteria for Engineering teams.
- Experience with data-driven product development and decision-making.
- Experience designing and defining customer-centric digital capabilities and product requirements.
- Strong analytical skills and a structured, solution-oriented way of working.
- Experience harmonizing requirements across different markets, national companies, or business units.
- The ability to translate complex business requirements into clear and structured product requirements.
- Excellent communication skills and experience working with a wide range of stakeholders.
- Experience with customer journey analysis and digital product development.
Nice to have
- Experience with TV, OTT, or streaming platforms.
- Experience with SAFe or a comparable scaled agile framework, including PI Planning, Feature Refinement, and Dependency Management.
- Hands-on experience with tools such as Jira and Confluence.
Does this role sound like it was made for you? Then seize the opportunity and apply online. Applicants with severe disabilities will be given preferential consideration if equally qualified.
We look forward to receiving your application!
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