Telephony Administrator (W/M/D)

You'll be joining one of the world's largest privately-owned real estate technology companies and a subsidiary of Axel Springer. Our mission is to find the right place for everyone!

You'll be working on some of Europe's best-known digital real estate brands, including: 🇫🇷 Meilleurs Agents, 🇫🇷 SeLoger, 🇧🇪 Immoweb, 🇧🇪 Realo, 🇩🇪 Immowelt, 🇩🇪 Neuraum and 🇮🇱 Yad2.

As a Telephony Administrator, you are part of the Sales Ops team of our Operation Excellence Domain. Your goal is to help our Sales team to perform at their full potencial with the best telephony processes and practicies. To do so, you are working with many differents stakeholders such as our Helpdesk team, Sales and Sales Ops teams and CRM teams.

We are looking for someone capable of : 

• Managing phone numbers by assigning and updating them (phone or desk);
• Setting up and maintaining call queues, IVR flows and routing logic;
• Defining availability schedules and voicemail handling;
• Setting up voice path and deterrent message (i.e scenarios and campaigns);
• User management (i.e. roles and rights);
• Setting up sound files for CTI;
• Wrap-up codes management.

We are looking for someone with :

• A previous experience in Telephony Administration or Telephony management in a Sales centric business;
• A strong enough proficiency in English (French and/or German is a real plus);
• An IT profile capable to understand processes and issues and translate them into telephony setup;
• A good understanding of business strategy and end-to-end process. 

NEXT STEPS:

Unlock your perfect job with us today and make an application. The recruitment process includes:

1. Phone call with recruiter (expectations and circumstances)
2. Hiring Manager Interview
3. Case study
4. Interview with Stakeholders
5. Conclusion

BENEFITS:

• 30 days annual leave
• Hybrid or remote working options
• Flexible working hours
• Company pension scheme
• €50 public transport allowance
• €100 allowance for glasses
• A mix of Health and Wellbeing benefits
• Bicycle leasing (Job Rad)
• Berlin only - Subsidised canteen
• Berlin only - Kindergarten
• Charity fundraisers

At AVIV, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply.  If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part time or flexible working requirements, please let us know.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!