Travel Administrator

Validation of business travel expense claims:

• Uploading of invoices


• Validation of expenses for accuracy and compliance


• Follow-up with travellers via telephone and email


• Tracking of communications


• Follow-up/clarifications with 2nd line support


• Processing of the claims in SAP

Provide overflow/peak support to the FM Service Desk

• Handling the switchboard internal/external calls


• Creation of tickets for all service providers


• Timely coordination of incoming emails and phone calls


• Provision of assistance to the employees on finding information related to daily processes


• Acting as a bridge between employees and service provider


• Handling of Lost and Found items

Please note: This position is offered as a fixed-term contract with an ending date of 31/08/2023.

There is a potential for a further extension/permanent contract.







Responsibilities:

• Service Desk experience or similar customer-service experience


• Technical know-how


• Very good customer service skills required


• Capable of adjusting and integrating into the multi-culture environment of a European organisation


• Friendly approach and the ability to handle complex situations is essential


• The ideal candidate shall be reliable, punctual, dress in business attire and competent to carry out the services.

• Secondary school graduation (preferably high school graduation/Abitur) plus professional education;


• Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience;


• Basic knowledge of Facility Management standards e.g. GEFMA;


• Basic knowledge of Ticket systems or CAFM software e.g.Planon;


• Basic knowledge of Switchboard systems e.g. PeterConnects;


• Basic knowledge in travel modules in ERP system, e.g. SAP Travel module;


• Good knowledge of MS Office (Outlook, Word, Excel);


• Very good communication and customer service skills;


• English skills level C1 (according to the "self-assessment grid" available on the Europass web site http://europass.cedefop.europa.eu/).


• German language skills a plus