We are the face of Telekom. Our job is to inspire and advise customers; with us, you can experience innovation first-hand. Are you keen on technology – and on people, of course? Then come and join us! We offer plenty of opportunities.
Job description
As a sales assistant, you’ll be the first point of contact for our customers and play a key role in providing personalised sales and product advice. You’ll advise our customers competently and in a solution-oriented manner, particularly in the field of telecommunications, and develop suitable solutions tailored to individual customer needs.
You will provide comprehensive and personalised sales and product advice
You will advise customers, particularly on products and solutions in the telecommunications sector
You will conduct sales conversations in a goal- and solution-oriented manner through to a successful conclusion
You will operate the till system confidently and reliably
You will handle customer enquiries and complaints professionally and with a focus on service
You ensure a high level of customer satisfaction through competent and friendly service
You work actively as part of a team and contribute to the success of the branch through your own initiative
Requirements
You have completed vocational training and have solid experience in sales or customer advisory services. Thanks to your previous professional experience, you already possess a good level of specialist knowledge in the field of sales and customer service, ideally with a focus on telecommunications.
Furthermore, you demonstrate the following advanced specialist knowledge and skills:
Solid knowledge of sales and product advice
Strong service and customer focus
Excellent communication and persuasion skills
Strong focus on closing deals and excellent negotiation skills
Good knowledge of telecommunications and technical products
Confident and professional use of till systems
Experience in complaint management and solution-oriented customer service
Strong ability to work in a team, as well as a high degree of initiative and independence
Interest in digital trends and modern smart home solutions
Initial experience in using CRM systems is an advantage
Knowledge of other foreign languages is desirable
Your application may be processed by external service providers in Germany. Applications for positions outside Deutsche Telekom AG may also be processed by recruiters in other European countries. This also applies to the processing of applications for positions at subsidiaries of Deutsche Telekom AG. We would therefore like to draw the attention of our civil servants to the following: you are not obliged to include documents relevant to your personnel file, in particular civil service appraisals, with your application. However, you are free to provide these documents on a voluntary basis.
This role is also available on a part-time basis.
People with severe disabilities will be given priority where equally qualified candidates are considered.
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