Waiter (m/f/d)

The Hoxton, Charlottenburg (Berlin) - Waiter/Waitress (m/f/d)

We are looking for a Waiter/Waitress to join our team and help create the kind of experiences our guests come back for.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a vibrant wintergarden featuring all-day dining, a lively lobby and bar, a streetside terrace, and The Apartment – our unique meetings and events concept

Reporting to our Floor Manager, you will be responsible for serving the guests and make sure they will have a great time.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• You’re the face of our guests’ experience and you bring your own flavour to the(ir) table.
• warmly welcome the guests
• Make sure that from the moment they arrive to when they leave, they’re having a great time.
• Present menus and answer questions about menu items, ingredients, and pricing
• flexible to work in our different F&B outlets.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve orders in a timely and professional manner in the lobby as well as during room service.
• Check in with guests to ensure satisfaction with food and service.
• Handle customer complaints or concerns promptly and professionally.
• Clear and reset tables between courses and after guests leave.
• Process payments accurately using cash registers or POS systems.
• Maintain cleanliness and organization of lobby area, back of the house and while room service
• Comply with health and safety regulations.
• Work with the rest of team in keeping things running smoothly and tidily.

What we're looking for...

• You want to be part of a team that works hard, supports each other and has fun along the way. 
• You are flexible to work on rotative shifts and on weekends.  
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.  
• Fluent in English, good German knowledge, additional languages will be highly valuable.  
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.  
• A people person, great at building and nurturing long lasting relationships.  
• You’re looking for a place where you can be you; no clones in suits here.  
• You’re not precious. We leave our egos at the door and help get stuff done.  
• You’re up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together, we’d have a good time and share a few laughs. 

What’s in it for you…

• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities
• BVG Public Transportation Ticket on us!