WordPress Migration and Support Specialist (m/f/d) - Remote - LATAM bei Syde in Remote

Arbeitsbeschreibung - WordPress Migration and Support Specialist (m/f/d) - Remote - LATAM

Syde

Syde is looking for a WordPress Migration and Support Specialist (m/f/d)!
Join Europe’s Premier WordPress Agency – Where Innovation Meets Remote Freedom
At Syde, we’re not just another agency – we’re the largest WordPress powerhouse in Europe and a globally recognized leader, proudly holding WordPress VIP Gold Partner status. Our team of 110+ talented professionals spans 40+ countries, united by a shared passion for crafting exceptional WordPress and WooCommerce solutions.

Ready to Support Enterprise Clients Projects?
Do you love to help other people and can keep a cool head even in difficult situations? Do you have a talent for languages and like working in a structured and independent environment? Then we have the job for you!

What Makes This Role Special: As part of our Support Team, you are an essential communication interface between users and developers, using your experience to solve problems competently. Are you in?

Why You’ll Love Working Here:
100% Remote Freedom – Work from anywhere while being part of something bigger
Open Source at Heart – Contribute to technology that powers the web
Authentic Culture – Experience our genuinely warm, honest, and supportive environment
Enterprise Challenges – Tackle fascinating projects with industry-leading clients!

Your responsibilities

Responsibility for Content Strategy and Editing of websites
Website building with the Gutenberg Block Editor
Ongoing support of our development team in plugin & feature testing
You work with customers and developers to improve our plugins and guarantee high usability and quality
Working with Jira tickets and project boards
Independent planning and organization of your tasks and workday
Work with colleagues to ensure consistency of documentation regarding project knowledge and internal processes
No coding will be required

Must-haves

Know your way around the WordPress backend
Exposure to the functionality of different WordPress themes and plugins
Proficiency in the English language (reading comprehension, grammar & communication)
Interest in understanding fundamental programming principles (knowing how to code is not required)
Sufficient WordPress knowledge to communicate with our developers about support topics
Resourceful and creative in analyzing problems and finding solutions
You are well organized, work in a structured way, and set priorities
Troubleshooting experience
You express yourself precisely. With great empathy, you get to the bottom of complicated issues to ensure happy customers - Make it difficult to be difficult!
Curiosity to learn and grow
Great attention to detail with a methodical approach, working on long-term solutions
A good listener that deals with people skilfully and patiently and keeps calm even when the customer doesn't
Passionate about working with other people

Nice-to-haves

Experience with Gutenberg Block Editor
Basic understanding of HTML & CSS
Knowledge using JIRA & Confluence
Basic knowledge of Web Technologies
Exposure to UX/UI, an eye for detail
Basic understanding of Digital Marketing (SEO, Google Analytics)
You are in the LATAM region

What we offer

Working from home (we are 100% remote)
Flexible working hours
Annual hardware budget
Exciting global enterprise clients like SAP or PayPal
Working at the heart of WordPress as a partner of WordPress VIP and WooCommerce
Possibility to attend our team meetings
Many opportunities to visit WordCamps with the chance of holding sessions
Multicultural, globally distributed team
Lifelong learning and growth with many career advancements
A dynamic work environment with encouragement of entrepreneurial thinking and acting
And a supportive Syde culture that appreciates YOU

Become a Syder

Are you curious to find out more? Then apply at Syde as a WordPress Migration and Support Specialist (m/f/d)!

Please send your resume in English, salary requirements, and the earliest possible entry date.

About us

As Europe’s biggest pure WordPress agency and one of the leading WordPress agencies worldwide, we are proud to be the only agency globally that is both, an official WordPress VIP Gold Agency Partner and a certified WooExpert.

Whether company website or online shop, plugin development, or integrations with existing APIs like ERP systems - we deliver code to the highest standards. In this way, we guarantee secure, high-performance, and future-proof results.

Our roots originate from the German WordPress community, where some of our founders contributed and helped translate WordPress into German. In 2006, they founded Syde as a pure remote working agency for WordPress enterprise and SMB solutions.

Today, the Syde team consists of over 120 experts worldwide working remotely in a modern digital environment. A human-centered approach to work, an agile mindset, and continuous improvement are our basis for successful projects. Therefore, we encourage active participation and creative collaboration.

Insights into our culture, team, and work

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WordPress Migration and Support Specialist (m/f/d) - Remote - LATAM