Working Student - Customer Success (m / f/ d)

Hybrid in Munich (minimum of 2 days a week from the office)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are currently seeking a proactive and enthusiastic Working Student to join our Customer Success Team for 20 hours per week. In this role, you will have a significant impact on customer satisfaction by helping our customers succeed and advising them on new products and services.

• Conduct an analysis of the products and services offered to current customers.
• Provide guidance on maximizing the value of Usercentrics' latest solutions.
• Deliver customer satisfaction through product knowledge.
• Act as a trusted advisor to Usercentrics’ low-touch customers.
• Communicate and present the results of your work to internal stakeholders effectively.

• Currently enrolled in a university in Business Administration, Communications, or a related field, and available to work 20 hours per week.
• Minimum of 6 months of relevant experience in customer-facing roles.
• A "hands-on" mentality with a passion for tackling new challenges.
• Strong affinity for communication and a user-centric mindset.
• Ability to solve problems independently.
• Eager to acquire knowledge and become a pivotal member of the Customer Success team.
• Strong organizational and time management skills.
• Ability to work collaboratively in a team environment.
• Proficiency in English (both written and verbal) is required, and fluency in German is a plus.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well-being