Working Student - Customer Success (m/f/x)

Description
At atmio, we’re on a mission to help the oil & gas industry cut methane emissions. Our gas measurement devices make invisible emissions visible - so operators can act fast. Our software creates reports that help clients stay compliant with the newest EU regulations.

We’re a small, ambitious team, and we need someone, to help our customers get the most out of our products. As our first Working Student in Customer Success Operations, you’ll own processes, improve onboarding, and make sure every customer has a seamless experience. Earliest start date is 09.02.2026.

Key Responsibilities 🎯

• Standardize and organize customer data so onboarding and daily operations run smoothly
• Support our Customer Success Managers in handling requests and keeping things moving
• Improve internal docs and the external help center, help people help themselves
• Take ownership of milestone- or project-specific initiatives that make a real difference
• Occasionally prep decks, dashboards, and KPIs for customer meetings

This role is for you if you… ✨

• like taking ownership and hate waiting for instructions
• enjoy turning messy data into something clean and actionable
• are structured, analytical, and obsess over details
• communicate clearly, collaborate openly, and aren’t afraid to challenge the way things are done
• want to grow into a Customer Success role and learn the ropes from the inside
• care about making an impact—for our customers and the planet 🌍

Skills & Experience 💪

• Bachelor’s degree or equivalent
• Some experience in consulting, operations, or a similar role (internship or working student)
• Excel and PowerPoint skills you can actually use
• German mother tongue
• Analytical, conceptual, structured, and detail-oriented
• Comfortable working in ambiguity and fast-moving environments

Nice to have ➕

• Experience with low-/no-code automation or BI tools
• Experience making dashboards or visualizing KPIs

• Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany
• Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most
• Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle
• Health Matters: Wellpass and access to 1:1 psychologist sessions and workshops through Bloom
• Professional Growth: Use a dedicated development budget to enhance your skills and career
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access