Working Student (m/f/d) - Customer Service - German & Spanish Markets

Unternehmen : Metro Markets Gmbh

Arbeitsbeschreibung - Working Student (m/f/d) - Customer Service - German & Spanish Markets

Working Student - Customer Service - German & Spanish Markets

Duration: 1 year contract – extendable
Requirement: Enrolled at a University
Location: Düsseldorf
Working Hours: Up to 20 hours per week

Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!

Your responsibilities:

Engage with customers through various channels and deliver personalized assistance
Address customer inquiries, resolve issues, and provide product information
Collaborate with cross-functional teams to escalate and resolve complex customer cases
Proactively identify opportunities for process improvement and customer-centric initiatives
Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.

Ideally some experience in Customer Service within the FMCG sector
Excellent communication skills, good numerical understanding and MS-Office know-how
Proven conflict management and problem-solving skills
A proactive approach, team spirit and willingness to learn
You are enrolled in a German university for a full-time degree
Fluent/Native in German with at least professional level in English (essential)

Gain hands-on experience
Experience a supportive and collaborative work environment
Opportunities for personal and professional growth
Exposure to cross-functional teams and industry experts
Flexible working hours to accommodate studies

Please apply with the English version of your CV and Cover Letter.

Original job Working Student (m/f/d) - Customer Service - German & Spanish Markets posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Working Student (m/f/d) - Customer Service - German & Spanish Markets

Arbeitsbeschreibung - Working Student (m/f/d) - Customer Service - German & Spanish Markets

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