WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d)

Unternehmen : 360t

Auftragstyp : Vollzeit

Frankfurt Am Main

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d)

As a Working Student in the Technical Client Advisory Services, you will be part of our diverse Trading Services Unit, assisting our global clients with their technical questions. You will work and learn from our senior Client Advisors to support our FX Trading Platform, using a variety of monitoring, investigation and communication tools.

Kindly note, this is an on-site position in Frankfurt / Main.

Be the first point of contact for clients with technical issues or generic questions of a technical nature
Record client issues and log the details in a ticketing system
Prioritize important issues and pass on to the relevant technical teams
Offer clients a standard solution to entry-level technical issues where possible, or pass the case onto the relevant team to further investigate
Share with senior members of the team any risks that you might observe such that the relevant individual or team can take over the issue
Take phone calls when other team members are busy and represent the TCAS team in a positive and professional manner
Where any doubt or uncertainty exists, quickly escalate issues to senior team members
Knowledge Management: Formal documents to be prepared to a professional standard
Complex or difficult concepts, e.g. IT specs, to be explained in clear, succinct and effective terms.
Presentations to follow “current” market branding requirements and formats

Student of a computer-related, scientific or mathematical discipline (e.g. Computer Science, Engineering, Mathematics, Economics, Physics or similar)
Demonstrable interest in any financial markets (any knowledge of Foreign Exchange and Money Markets) is highly desirable
Demonstrable interest in any IT discipline (although not essential, any IT skills would be highly desirable
Analytical thinker with a creative approach to problem solving
Good communication skills
Able to remain calm when under uncertain of what to do and know who to ask for assistance
Work with integrity and be reliable
Self-reliable and proactive
Good team worker
Good verbal and written language skills in both English and German (at least B2), other language skills are a plus

Bachelor / Master Thesis in consultation with the team
Possibility for a permanent employment after successful graduation
Performance appraisals on a regular base
360T Academy
Frankfurt office located directly in the city center
Social gatherings

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediatelyIf your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.Irune Del Buey
People & Culture Manager

Send email
Grüneburgweg 16-18
60322 Frankfurt am Main

Original job WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d)

Arbeitsbeschreibung - WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d)

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