Customer Service Intern (m/w/d)

Tianshi GmbH is a part of Tiens Group, a multinational conglomerate specializing in health, wellness, and lifestyle products. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research.

We are currently looking for an intern in customer relations for a duration of 6 months, with the possibility of a permanent position after the internship.

Tasks

Are you passionate about customer service and eager to learn about the dynamics of international business? Join us at Tianshi GmbH as a Customer Service Intern and gain valuable experience in a fast-paced and globally connected environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
• Organize, prepare and actively participate in events, meetings and training sessions.

Requirements

• Excellent knowledge of German (C1) and English (C1) in both written and spoken
• strong communication and Excel skills
• excellent online/offline marketing skills
• This position is designed to fulfill a mandatory internship (Pflichtpraktikum) and requires active enrollment in a university program
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• The office has excellent public transport connections
• Dynamic and international working environment
• The opportunity to contribute your individual strengths and Career development opportunities
• Broad TIENS product portfolio with attractive employee discounts!