At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Intern Buyer Experience & Loyalty (f/m/d)

(as soon as possible, for 6 months, hybrid work model, full-time)

You will be part of the Buyer Experience & Loyalty team within Buyer Engagement in Dreilinden. Our focus is on continuously improving end-to-end experiences for buyers on eBay, ensuring a seamless, engaging, and trustworthy marketplace journey. This also includes strengthening our loyalty program eBay Plus. In this role, you will have the opportunity to contribute to innovation and growth in a strategically important area. Our mission is to attract, engage, and retain buyers by continuously enhancing their experience across the platform.

Responsibilities:

• Work independently with cross-functional teams across the German and global eBay organization (e.g., customer insights, product, marketing, analytics) to improve key touchpoints along the buyer journey.

• Analyze customer insights, A/B test results, and key performance metrics to derive actionable recommendations for improving the end-to-end buyer experience.

• Support the coordination and execution of eBay Plus campaigns and other initiatives to drive repeat visits, engagement, and retention of Plus members.

• Conduct user experience teardowns of the eBay DE platform and benchmark against key competitors to find opportunities to improve CSAT, conversion, and overall buyer trust on the platform.

• Track roadmap progress, identify dependencies and potential risks early, and support the team in developing solutions.

• Assist in creating presentations, status updates, and decision-making materials for internal stakeholders and management.

Qualifications:

• Excellent academic performance (Bachelor’s/Master’s), preferably in business administration, computer science, marketing or a related field.

• Basic understanding of e-commerce, Product, marketing, and project management.

• Strong organizational skills and motivation to take ownership and learn in a dynamic, international environment.

• Excellent communication skills in cross-team stakeholder management.

• Strong written and verbal presentation skills, along with a structured approach to documentation.

• Fluent English and very good German skills (at the least C1 level), both written and spoken.

• Experience with Monday, Figma, Excel, and PowerPoint is a plus.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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