Internship in International Service IT and Processes

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.



The Bosch Home Comfort Group is looking forward to your application!

• As part of our Bosch Home Comfort central service unit, you will work within a multicultural, dynamic and interdisciplinary Service IT & Operations team. You will contribute to enhancing our service organization, providing you with the opportunity to explore and analyze a wide range of relevant topics, such as international partner management and service process harmonization.
• Furthermore, you will play a vital role in activities related to IT and operations, serving as a link between business and IT to enhance our international service organization.
• In addition, you will support a large-scale digital transformation project by assisting in the preparation and rollout of a central CRM solution in our focus markets.
• You will collaborate on cross-topic alignments between service processes and support process documentation and testing within an agile environment.
• Last but not least, you will gain valuable experience in various areas, such as service process management, requirements engineering and the management of market and customer needs, by supporting the team of global process owners within the request-to-service process chain.

• Education: studies in the field of Business Administration, Economics or comparable
• Experience and Knowledge: proficient in MS Office; first experience with Agile project management tools such as Atlassian Jira; knowledge of process modelling (e.g., Signavio) and testing is desirable; previous experience in service (e.g., SAP Service Cloud) is a plus
• Personality and Working Practice: you are a proactive and self-motivated individual with strong interpersonal and communication skills, enabling you to work structured and effective manner within a diverse and interdisciplinary team; you possess quick comprehension skills and a strong affinity for IT
• Work Routine: partially mobile working within Germany is possible
• Enthusiasm: passionate about working in the customer service environment and contributing to the development of service business processes; eager to learn and adapt to new technologies and processes
• Languages: very good in German and English

Start: according to prior agreement

Duration: 6 months

Requirement for this internship is the enrollment at university. Please attach your CV, transcript of records, enrollment certificate, examination regulations, your letter of recommendation (if available) and if indicated a valid work and residence permit.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need further information about the job?

Hannah Hornung (Functional Department)

+49 7153 306 3977

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