IT Service Desk Analyst

Job Introduction

Serco is a leading international provider of public services with a strong presence in Germany, particularly in the Space sector. Serco delivers high-quality technical, operational, and administrative services to European and international institutions, combining local expertise with multinational experience. A key partnership is with EUMETSAT, headquartered in Darmstadt, where Serco has been a long-standing and trusted provider of satellite operations, engineering, IT, and programme support services, contributing directly to the reliability and continuity of Europe’s meteorological satellite missions.

We are looking for an IT Service Desk Analyst, ideally a working student, who will support the activities on our client’s side in Darmstadt and work on a temporary contract of an initial period of 6 months, with part-time work of 20 hours per week. The main focus of the role will be to support the preparation and deployment of Windows 11 laptops using Microsoft Autopilot.

We encourage working students who have the required technical experience to apply.

Key Responsibilities

• Prepare new and existing laptops for deployment using Windows Autopilot.


• Assign devices to appropriate Autopilot profiles and verify configuration settings.


• Perform Windows 11 provisioning, including resets and re-enrolments.


• Validate successful device enrolment into Intune and Azure AD/Entra ID.


• Liaise with the IT Service Desk for reporting, escalation, and user coordination.


• Follow internal ICT processes and ensure deployments adhere to security requirements.

Skills

• Basic hands-on experience with Windows Autopilot or Windows OS installation.


• Knowledge of Microsoft Intune, Azure AD/Entra ID, and modern device management concepts.


• Familiarity with Windows 11 setup, provisioning packages, and device enrolment steps.


• Ability to perform basic troubleshooting on hardware and deployment issues.


• Good organisational skills and attention to detail when preparing devices.


• Ability to communicate clearly and work independently under light supervision.


• Good spoken and written proficiency in English (B2 minimum).

Desirable Skills

• Basic PowerShell knowledge (e.g., retrieving hardware hash, device info).


• Understanding of device compliance, policies, and software distribution in Intune.


• Previous experience in a service desk or IT support role.

What We Offer: More Than Just a Job

Joining Serco isn’t just about the work, it’s about the experience.

Once you’re here, you’ll enjoy a 30% discount on the Deutschland ticket to make exploring your new surroundings easy and affordable.

We’ll help you stay active with a subsidised Wellpass, which provides access to 12,500+ fitness and wellness options across Germany and give you peace of mind with participation in pension and health schemes.

And because we believe in balance, you’ll have 30 days of holiday to recharge, reflect, and maybe even travel to some of Europe’s most inspiring destinations.

This isn’t just a job—it’s a chance to build a career in space operations while enjoying a lifestyle that supports you every step of the way.