Shop Management Intern (m/f/d)

About Us

We’re a fast-growing e‑commerce company specializing in premium sleep solutions—mattresses, bedding and accessories—sold through our own web shops and leading marketplaces across Europe. With headquarters in Berlin and a truly international team, we’re on the lookout for an ambitious Intern to support our Shop Management department and gain hands‑on experience in the world of online retail.

Your Role

As our Shop Management Intern, you’ll be the backbone of our day‑to‑day online store operations. You’ll work closely with our Shop Manager, Marketing and Logistics teams to ensure our products are perfectly presented, our inventory is up‑to‑date, and our customers enjoy a seamless shopping experience.

What You’ll Do

• Product Listing & Content Updates
  – Create and maintain product pages (titles, descriptions, images, specs)
  – Ensure consistency and brand alignment across all channels

• Inventory & Order Support
  – Monitor stock levels and coordinate with Logistics to prevent out‑of‑stocks
  – Assist with order processing issues and customer inquiries

• Performance Monitoring
  – Track key metrics (sales trends, conversion rates, cart abandonment)
  – Prepare weekly status reports and flag any anomalies to the Shop Manager

• Marketing & Promotions
  – Help plan and implement on‑site promotions, banners, and email campaigns
  – Collaborate with the Social Media & Content teams to drive traffic

• Process Optimization
  – Identify opportunities to streamline workflows within the shop management process
  – Document standard operating procedures (SOPs) as you learn

What You Bring

• Enrolled in a Bachelor’s or Master’s program in Business, Marketing, E‑Commerce or a related field

• Strong interest in online retail, digital marketing and customer experience

• Excellent written and verbal communication skills in English; German skills are a plus

• Proficiency with Microsoft Office (Excel, PowerPoint); familiarity with CMS or ERP systems is a bonus

• Detail‑oriented mindset and ability to manage multiple tasks simultaneously

• Proactive attitude, eagerness to learn and a collaborative spirit
  

What We Offer

• Hands‑On Learning: Real responsibility from day one and direct mentorship from experienced e‑commerce professionals

• Dynamic Environment: Work in a modern Berlin office (with hybrid/home‑office options) alongside a passionate international team

• Skill Development: Workshops on shop management tools, data analysis and customer insights

• Benefits: BVG‑ticket subsidy, regular team events, Urban Sports Club discount, product employee discounts, and more.