Studentische Aushilfe / Werkstudent Account Management (m/w/d)

Piano Overview 

Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Philadelphia with offices across the Americas, Europe and Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, Kirin Holdings, Jaguar Land Rover and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc. and Deloitte. For more information, visit piano.io. 

Position Overview 

You will join the global Account Management Team at Piano, where you will support the management and growth of our customer portfolio. Working closely with experienced Account Managers, you will help maintain strong customer relationships, support contract renewals, and ensure our clients continue to receive value from Piano's solutions. 

You will gradually take ownership of a portfolio of smaller customer accounts, serving as their primary point of contact for day-to-day activities and helping drive customer retention. This role offers hands-on experience in account management, customer success, commercial operations, and SaaS technology within a fast-paced international environment. 

What You'll Do 

• Support the Account Management team in managing a portfolio of customer accounts. 

• Assist with contract renewals, deal tracking, and customer communications. 

• Monitor account activity and help identify opportunities to improve customer engagement and retention. 

• Coordinate with internal teams, including Product, Support, Sales, and Customer Success, to ensure customer needs are addressed effectively. 

• Maintain and update customer records in Salesforce and Gong to ensure accuracy and transparency. 

• Support administrative and operational processes. 

Required Skills & Attributes 

• Currently enrolled in a Business Administration, Economics, Marketing, Communications, or related degree program. 

• Excellent communication skills and a natural ability to build relationships with customers and colleagues. 

• Strong analytical thinking and affinity for working with data and business metrics. 

• Interest in SaaS, digital technology, and customer-facing roles. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word). 

• Experience with Salesforce or other CRM systems is a plus. 

• Fluent in German and English, both written and spoken. 

• Independent, structured, and proactive working style. 

• High level of motivation, initiative, and reliability. 

• Strong organizational skills and attention to detail. 

• Based in Berlin. 

What We Can Offer 

• Exciting tasks and meaningful ownership from day one. 

• Hands-on experience managing customer relationships in a leading SaaS company. 

• A vibrant team culture locally and globally. 

• Hybrid work model. 

• Flexible working hours (up to 20 hours per week).