Working Student - Content Automation & Operations (m/f/d)

Standort

We're looking for a Working Student to join our Content Automation & Operations Team and help us
ensure the quality of automated and AI-generated content across our international markets.
A key part of your role will be reviewing content before it goes live, making sure it is accurate,
consistent, and meets our quality standards. You'll act as an important human-in-the-loop, helping
ensure our automated processes work reliably in practice. Alongside this, you'll support international
customer support operations and gradually take ownership of smaller AI and automation projects

Deine Aufgaben

• Review automated and AI-generated content across our international markets before publication
• Check content for quality, accuracy, consistency, and tone, making improvements where needed
• Act as a human-in-the-loop for automated processes that require manual review or validation
• Take ownership of publishing approved content when required, ensuring timely and high-quality delivery across all markets
• Identify recurring issues and opportunities to improve existing content and processes
• Review international customer support tickets and support the team in processing customer inquiries
• Support AI and automation initiatives by testing new workflows and documenting results
• Collaborate with different teams to continuously improve our content processes

Dein Profil

• Currently enrolled as a university student in Munich, Konstanz or Berlin (Werkstudent
  eligibility)
• Fluent in English, written and spoken
• Strong attention to detail and a good eye for language and content quality
• Comfortable reviewing, correcting, and improving written content
• Able to work independently and take ownership of smaller projects
• Curious about AI, automation, and digital tools - no coding background required
• Organized, reliable, and comfortable working with structured processes
• Available for around 15-20 hours per week, including our core coverage hours from 10:00 to 14:00, with flexibility around exam periods Nice to Have - A Strong Plus, Not a Requirement
  We work across 19 countries, so additional languages are genuinely valuable. You don't need any of these to apply, but each additional language strengthens your profile:
• German - not required, but a strong plus for our home market and internal collaboration
• French
• Czech
• Romanian
• Hungarian ... but also all additional languages are welcome.

Deine Benefits

• Hands-on experience with AI-supported content operations and human-in-the-loop quality processes
• Direct exposure to modern automation and support tools such as n8n and Zendesk across a 19-country operation
• The opportunity to take ownership of smaller content and process automation projects
• Close collaboration with our Content Automation Manager and relevant teams across the organization
• Flexible hours that work around your studies