Working Student - Customer Experience & Research (m/f/d)

In this role, you will support the Customer Experience team in their daily work and contribute to ongoing research initiatives:

• Support the planning, execution, and analysis of customer research activities such as field studies, customer interviews, prototype testing, and surveys.
• Research and analyse competitors to identify industry trends and benchmarks.
• Collaborate with teams such as Product, Sales, and Customer Support to share research findings and contribute to a customer-centric approach across departments. 
• Process research findings and data material into structured reports and presentations and support the derivation of actionable insights.
• Monitor industry trends, innovations, and best practices within the customer research field.

DISH has more than 350k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small to medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.

Join our HoReCa revolution and gain hands-on experience in a collaborative and supportive environment while learning how customer insights are transformed into impactful recommendations for digital solutions in the hospitality industry!

GET THINGS DONE QUICKLY 
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan. 
  
OWNERSHIP 
At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference! 
  
FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries. 
  
INNOVATION & AGILE WORK 
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset. 
  
DISHVERSITY 
Join an international company with members from over 34 different cultures.  
Together, we celebrate diversity and respect our multinational backgrounds. 
  
DISHPOWERMENT 
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development.You are never alone; we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you! 
  
CUSTOMER CENTRICITY 
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max!  
  
Bite-sized benefits:

• DISH Sports Club including on-campus Gym  
• Corporate Benefits & DISH.digital benefits
• Access and employee discounts in METRO stores
• 15,00 – 16,00€ / h