Working Student Customer Support bei Timeless Investments in Berlin

Arbeitsbeschreibung - Working Student Customer Support

What your role will be

User Support & Engagement: Acting as the first point of contact for our community, resolving inquiries regarding their accounts and platform features.
Issue Documentation & Resolution: Collaborating with the Product and Operations teams to document recurring user issues and ensure timely technical fixes.
Market & Community Insights: Conducting research on user feedback and community trends to help improve our support resources and FAQ documentation.
Process Optimization: Improving communication workflows to ensure a high-quality experience for every user.

What we want to see in you

Education: Currently enrolled in a Bachelor’s or Master’s degree in Communications, Business, Humanities, or a related field.
Experience: Concluded min. 6 months of internship or working student experience in a customer-facing role, hospitality, (fintech) startup, or a similar service-oriented environment.
Skills: Exceptional communication skills with the ability to simplify complex topics. High level of empathy, patience, and attention to detail when handling user requests.
Mindset: A proactive, "people-first" attitude and a desire to thrive in a fast-paced startup atmosphere.

What you can expect from us

Your Chance: You can take an active role in shaping new fintech technologies and democratising the collectibles market
Happy work-life balance: We offer you 30 days of holiday, flexible working hours, a hybrid working model and the opportunity to work remotely!
We care: Because your physical and mental well-being is important to us, you can lease a JobRad and receive mental health support from nilo.health!
Progress is the key to success: An annual budget for your professional and personal development
Team spirit: Whether founder or intern, we work hands-on. A dedicated team works together on a product we all love!

Nobody knows better than you what you need to give your best. Let us know and we'll try to make it happen!

Sounds like a perfect match?

Perfect, please apply via our career page or send us your CV to [email protected]. With pleasure we look forward to getting to know you.

About us

Timeless Investments, headquartered in Berlin, is Europe's leading platform for real-world asset tokenization. As one of the first companies globally to harness cutting-edge blockchain technology, we are redefining how individuals invest in alternative assets. Backed by well-known investors such as EQT Ventures, Porsche Ventures & C3 Venture Capital, we’re democratizing the access to alternative investments.

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Working Student Customer Support