Working Student Customer Support (Dutch)

About Speekly: Speekly is the largest marketplace for creator content in Europe. We work with 100,000+ creators and 12,000+ brands and build the operating system for social content. We are a fast-growing startup with over €6 million in VC funding. We are based in Cologne and operate in DACH, the Netherlands, Italy and UK.

Our goal: to be the leading online marketplace for creator content in Europe and enable our customers to source content easily, quickly, and at scale — while receiving the best service possible.

That's where you come in 🫵

Tasks

What we're looking for:

Not a typical working student. But someone who:

• Takes ownership of the satisfaction of our international customers
• Is eager to get to know our software in depth and help improve it
• Has a good feeling for social media, trends & content
• Speaks fluent Dutch and German

What you'll do:

You are the first point of contact for our Dutch customers:

• You answer all questions about our platform and services
• You support our customers and content creators with challenges, ensuring that collaborations run smoothly and platform requirements are met
• You proactively mediate between brands and creators when collaboration doesn't run smoothly
• You learn to identify up- and cross-selling opportunities and develop these customer relationships further
• You collect feedback from the Dutch market and bring it directly back to the team

👉 Your goal: to make our Dutch customers completely satisfied.

Requirements

What you should bring:

• Fluent Dutch and German
• You are proactive, self-driven, and eager to learn and take on responsibility
• You can resolve conflicts with empathy and understanding so that all parties benefit in the end
• You work in a structured, reliable way and move things forward on your own initiative
• You're on TikTok & Instagram every day and understand what works

Benefits

What you get:

• Real responsibility: You own the first touchpoint with our customers and how they experience Speekly.
• Personal development: You'll be actively coached and receive regular feedback. Our team leads are measured by how well their team develops — so your growth is a clear priority.
• Fast learning curve: You'll gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
• Working on a software product: You'll work closely with our tech team to bring customer needs to life in our software.
• A setup that works: Office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club.