Working Student (f/m/d) - Customer Engagement Advisory

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you build

What you'll do as a working student (f/m/d) you’ll gain hands-on experience in communications, enablement, change management, and strategy support. Your tasks may include:

• Creating, editing, and distributing communications and promotions for internal team channels, cross-board stakeholders, and customer-facing audiences


• Developing communication plans and content calendars


• Preparing high-impact PowerPoint presentations for internal enablement, customer communications, leadership briefings, and strategic updates


• Supporting internal enablement projects


• Assisting with people and change management activities


• Contributing to strategy topics at L1 and L2


• Producing and editing short-form video content (with AI) for special projects (e.g., explainers, leadership messages), including basic editing and captioning


• Conducting research and benchmarking on communications and enablement best practices


• Maintaining templates and toolkits; proposing improvements


• Assisting with meeting and event support (agendas, speaker briefs, run-of-show, follow-up communications)

What you bring

We’re seeking a motivated student (f/m/d) who is eager to contribute and grow in a fast-paced, cross-functional environment.

Requirements:

• Currently enrolled in a Bachelor’s or Master’s program (e.g., Communications, PR, Marketing, or related fields)


• Strong communication skills in English and German (spoken and written), with excellent writing and editing capabilities


• Passion for communications and storytelling; ability to tailor messages to internal, board-level, and customer audiences


• Proficient in MS Office, with strong PowerPoint skills (visual structuring, slide design, storytelling); familiarity with SharePoint, MS Teams, or SAP products is a plus


• Video editing and cutting skills (e.g.,  Camtasia, Adobe Premiere Pro) are a plus


• Excellent organizational, customer-centric, and analytical skills with attention to detail


• Ability to work independently, prioritize, and manage multiple tasks; proactive and solution-oriented mindset


• Team player who collaborates well across functions and cultures


• Knowledge of change management practices or frameworks is a plus


• Working from Walldorf office ideally once or twice a week is required

Where you belong

Customer Engagement Advisory (CEA) is part of SAP’s Customer Services & Delivery (CS&D) organization. Our mission is to help customers thrive in the cloud and transform into intelligent enterprises by delivering impactful, end-to-end advisory services. We Connect. Engage. Advise —driving customer success through tailored guidance and strategic collaboration.

Within CEA, the CEA EMEA supports front-roles working with Premium EMEA custoers and some MEE customer support also. We also play a key role in driving internal strategic initiatives and fostering continuous improvement across our services.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and leveraging state of the art software.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452142  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid