Working Student Product Operations (m/f/d)

Unternehmen : Appinio

Auftragstyp : Praktikum

Hamburg, Hamburg

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Working Student Product Operations (m/f/d)

Allow us to introduce ourselves

Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Want to be a part of the Appinio movement? 🚀

Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here

Review and help manage incoming support tickets related to the Appinio mobile app

Understand, categorise, and prioritise user-reported issues based on urgency and impact

Validate support cases by reproducing bugs and checking whether issues are genuine, urgent, or already known

Run daily quality checks of the mobile app to ensure key user flows are working properly

Identify patterns in support requests and highlight recurring issues to the product team

Perform manual checks related to community operations, including user bans and related review tasks based on internal guidelines

Document findings clearly and help maintain internal tracking of bugs, incidents, and quality issues

You have a strong interest in mobile apps, product operations, and user experience

You are organised, detail-oriented, and comfortable working through tasks in a structured and reliable way

You are proactive, can identify what is important and urgent, and are comfortable making judgment calls within clear guidelines

A few words about the team:

Our Mobile App team works at the intersection of product and operations. We care about the details that make a real difference to our users and move quickly to solve problems as they arise. You will work closely with Product Management and collaborate with QA, development.

Additional role details

This role will report directly to our Senior Product Manager

Kind reminder: Please ensure that your application is submitted in English.

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Please read our privacy policy here.

Learn more about us:

appinio.com LinkedIn Xing Kununu Instagram

Original job Working Student Product Operations (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Über das Unternehmen

Appinio

AI powered market research: Appinio collects thousands of answers globally from representative consumer groups to validate decisions and ideas in minutes.

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Working Student Product Operations (m/f/d)

Arbeitsbeschreibung - Working Student Product Operations (m/f/d)

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