Working Student Remote Support & Technical Operations (f/m/d)

We are looking for a motivated and reliable Working Student – Remote Support & Operations (f/m/d) to support the day-to-day operations of our live autonomous kitchens.

In this role, you will work closely with our Remote Support, Deployment, and Engineering teams. You will help monitor systems, coordinate incident handling, support documentation, and ensure smooth communication between technical teams and on-site operations. This is a great opportunity to gain hands-on exposure to robotics, automation, and real-world operations in a fast-growing tech environment — without needing years of prior experience.

If you are structured, communicative, technically curious, and enjoy keeping things running smoothly behind the scenes, this role is for you.

Remote Support & Coordination

• Monitor alerts and system notifications from live kitchen systems
  

• Act as first point of contact for incoming issues
  

• Route incidents to the right teams (Remote Support, Field Ops, Engineering)
  

• Support on-site operators using predefined troubleshooting playbooks
  

Incident Tracking & Documentation

• Create and maintain tickets in service/incident systems
  

• Document incidents, actions, and resolutions
  

• Support post-incident reviews (logs, timelines, feedback)
  

System Monitoring & Improvement

• Support basic log checks, system health reviews, and dashboards
  

• Identify recurring issues and escalate them
  

• Assist in testing fixes, updates, and configuration changes
  

Collaboration & Process Support

• Coordinate handovers between Deployment, Field Ops, and Engineering
  
• Maintain service documentation, FAQs, and troubleshooting guides
• Support improvements of internal workflows and communication

• Enrolled student in Mechatronics, Electrical Engineering, Computer Science, Robotics, Industrial Engineering, or similar
  

• Strong English communication skills
  

• Structured, reliable, calm under pressure
  

• Technical curiosity and willingness to learn
• Comfortable working with ticketing systems, documentation, and dashboards

• First experience in technical support, operations, IT service, or engineering projects
  

• Familiarity with Slack, logs, monitoring tools, or automation systems
  

• Interest in robotics, AI-driven systems, or mission-critical operations
• Enjoys fast-paced, evolving environments