Working Student (Support in Complaints & Service Operations) (m/w/d)

Unternehmen : Midea Europe Gmbh

Auftragstyp : Praktikum

Eschborn, Germany

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Working Student (Support in Complaints & Service Operations) (m/w/d)

Your responsibilities

Support in analyzing and handling customer complaints
Assist in 2nd level support for escalated customer inquiries and service cases
Preparation and analysis of data as well as creation of presentations
Handling selected B2B and B2C service cases
Monitoring service requests and supporting reporting activities
General administrative and operational support in daily business activities

Your profile

First practical experience in customer service (B2B or B2C), e.g. through internships or working student roles is an advantage
Very good German language skills (spoken and written) are required
Proficient in Microsoft Office (especially Excel, Word, and PowerPoint)
Strong analytical thinking skills and a structured way of working
Interest in handling complex customer issues and escalation processes
Strong communication skills and social competence
Reliability, initiative, and ability to work in a team

What we offer

An international working environment and agile teamwork
Goal-oriented and collaborative organizational culture
Flexible working hours
Various opportunities for further training and career development

Contact details

If you would like to become part of the Midea success story, then apply now via our online portal with your application documents (CV, references and earliest possible starting date).

About us

MAKE YOURSELF AT HOME - With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.

Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.

Original job Working Student (Support in Complaints & Service Operations) (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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