Administrator (m/f/d) Exchange environment, as well as dismantling Domino

Start: 01.08.2024

End: 31.12.2026 (option: 31.12.2027)

Location: Remote (90%), Munich (5%), Bonn (5%)

Service description:
Support in the operation of a groupware solution based on MS Exchange / MS Outlook and Domino.

Service package A: Operational services as part of the IT service lifecycle phase Operations: Incidents, problems and changes
Support services as part of the IT service lifecycle phase Operations:

1. Support in the support process in accordance with Incident Management:
a. Analysis and identification of the incident or problem
b. Conception of technical solutions and their implementation
c. Recording, documentation and tracking in the ticket tool along the entire incident process
d. Identification of recurring problems and design of technical solutions for future processing and documentation in accordance with the incident management process

2. Automate and document activities as part of the continuous improvement process (CIP) using PowerShell scripts:
a. Adjustments to documentation and/or the IT systems are to be implemented and documented according to specifications as in the incident process.

3. Activities within the scope of change management - installation, configuration and documentation of changes to the Exchange and Domino mail systems in accordance with change management.
a. Installation and configuration
b. Assignment of tasks and specifications via IT service management tool

4. Activities within the scope of Problem Management - consideration of errors that have not been resolved as part of the incident process.
a. Error analysis and identification of the problem
b. Conception of technical solutions to eliminate the problem in the form of troubleshooting and workarounds
c. Documentation and tracking in the ticket tool along the entire problem management process

5. Evaluations and tests as part of test management:
a. Creation of test cases according to predefined processes and/or predefined tools
b. Processing of test orders
c. Documentation of test results as well as anomalies and anomalies along the entire test management process
d. Reporting of anomalies and anomalies

Service package B: Transformation process in the context of the migration of legacy computing systems Support services in the context of the migration of legacy systems:

1. Analysis and design of the infrastructure consolidation or rump infrastructure:
a. Consideration and realization of necessary software-hardware refreshes during implementation measures
b. Contribution of technical findings to the iterative analysis result of the legacy systems' meltdown

2. Participation in relevant meetings for internal and external stakeholders on the technical aspects of phasing out HCL Notes

3. Documentation of the meltdown activities:
a. Development and documentation of guidelines in the sense of guard rails (right and left boundary) and the objectives to be achieved
b. Recording, preparation and realization of the necessary Notes/Domino operation shutdown activities for the legacy systems domain
c. Preparation of concepts and processes for potential deletion of e-mail resources (mailboxes, etc.)
d. Identification of the potential for deletion in the form of interviews and the updating of the current deletion guidelines
e. Tracking of the provided results of the meltdown via holistic reporting with the establishment of corresponding quality and risk management
f. Updating the situation overview of the legacy systems, including updating the price indication and milestone plan

Qualification requirements:

1. Language skills: German: Level C1 and English Level B1 - Common European Framework of Reference for Languages CEFR

2. Knowledge of architecture and system administration

o Certificates: VMware Certified Professionals 6 or IBM Certified Advanced System Administrator Lotus Notes and Domino or IBM Certified Database Administrator - DB2 UDB or Citrix Certified Associate - Virtualisation

3. Certification in ISO IEC 27000 ff or similar (e.g. BSI-Grundschutz)

4. Certification in IT Service Management ITIL v3 or ITIL 4

Experience requirements:
1. Experience in the administration of IT systems (at least 5 years)
2. Experience in the implementation of planned and described IT systems (at least 5 years)
3. Experience in the validation and testing of IT systems (at least 5 years)
4. Experience in dealing with IT management systems (e.g. USU, Maximo, Remedy) (at least 5 years)

5. Experience with operational project management tools (e.g. JIRA) (at least 5 years)
6. Creation of architecture concepts for IT systems (e-mail application with additional interfaces to external systems) (at least 3 years)
7. Migration of IT architectures (e-mail application with additional interfaces to external systems) (min. 5 years)
8. Implementation of IT systems (e-mail application with additional interfaces to third-party systems) (min. 5 years)
9. Experience in Exchange administration (min. 20000 users) (min. 3 years)
10. Experience with Exchange backup solutions (min. 3 years)
11. Experience in Outlook administration (min. 2 years)
12. Experience in 2nd level support (min. 5 years)