Customer Support Agent (m/f/d) | Full-Time or Part-Time | Chinese & German Speaking

Can you imagine what kind of operational chaos local restaurants face behind the counter? It is time for a change! We are allO - the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to local restaurants and empowering them to do great in business. allO offers an end-to-end solution for local restaurants. Our mission is to give local restaurants unfair technology advantages to compete with prominent players. Join allO and help revolutionize the future of gastronomy with us! :)

Your Responsibilities

• Primary point of contact for our existing customers in case of (technical) problems and questions


• Provide timely, efficient, and friendly support via various channels, including email, live chat and phone, and guide customers through solutions step by step


• Help troubleshoot and resolve technical issues related to our SaaS platform and, if necessary, provide customers with new equipment


• Document and track customer issues in our customer support system, ensuring all interactions are recorded accurately


• Stay up to date on product updates and new features to support customers even with the latest functionalities


• Collaborate closely with our technical onboarding, product and development team to escalate and resolve urgent as well as complex issues and take our product to the next level


• Help continuously improve our customer support and product by gathering customer feedback and incorporating it into the development of our processes and product

Your Profile

• Native or very good Chinese and German language skills along with proficiency in English; any additional languages are a big plus


• Prior experience in dealing with clients, e.g. in a customer support or technical support role and ideally within a SaaS or tech company


• Customer-focused attitude with a passion for delivering outstanding service and ensuring high customer satisfaction


• Strong problem-solving skills with the ability to communicate even complex solutions in a simple and friendly manner


• Excellent communication skills, both written and verbal, as well as interpersonal and organizational skills


• Comfortable taking ownership, driving results and interacting with internal as well as external stakeholders


• Tech-savviness and affinity for innovative technologies

What's in for you?

• Working closely with founders and alongside ambitious team members


• Direct impact on customers’ success and happiness


• A very international and diverse team with a flat team structure


• Very competitive salary


• 30 paid vacation days per year


• Regular team events and office perks


• Great and modern office at the centre of Munich


• Modern work equipment (Apple)


• Health benefits (Wellhub / Wellpass)


• Corporate benefits


• Public transport subsidy